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HighRis3r's avatar
HighRis3r
9 months ago

EA app crashing when launching madden 25

Since 9-18-2024 I have been having trouble with launching madden 25 on the EA app. When I go to launch the game will take about one minute just to launch. Then before the game does launch I get a error from the EA app(see in picture below). I have tried clear cache with no effect. Reinstalling both madden 25 and ea app with no effect. Clean boot and fresh install of windows with no effect. This also isn't the only device I have this problem on. I have tried three different computers with the same results trying to launch madden on my account. When I switch account for madden I am able to launch and play just fine. Just not able to launch madden on this current account. I have contacted ea support with no avail.

About Madden NFL 25 Technical Issues

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Since 9-18-2024 I have been having trouble with launching madden 25 on the EA app. When I go to launch the game will take about one minute just to launch. Then before the game does launch I get a error from the EA app(see in picture below). I have tried clear cache with no effect. Reinstalling both madden 25 and ea app with no effect. Clean boot and fresh install of windows with no effect. This also isn't the only device I have this problem on. I have tried three different computers with the same results trying to launch madden on my account. When I switch account for madden I am able to launch and play just fine. Just not able to launch madden on this current account. I have contacted ea support with no avail.

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Since 9-18-2024 I have been having trouble with launching madden 25 on the EA app. When I go to launch the game will take about one minute just to launch. Then before the game does launch I get a error from the EA app(see in picture below). I have tried clear cache with no effect. Reinstalling both madden 25 and ea app with no effect. Clean boot and fresh install of windows with no effect. This also isn't the only device I have this problem on. I have tried three different computers with the same results trying to launch madden on my account. When I switch account for madden I am able to launch and play just fine. Just not able to launch madden on this current account. I have contacted ea support with no avail.

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EA app crashing when launching madden 25","moderationData":{"__ref":"ModerationData:moderation_data:8871326"},"body":"

Did you ever figure anything out? Im having the same issue

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Hey @lunarcloudzyt @HighRis3r would it be possible to get a DxDiag file?

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any luck?

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