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EA access trial not working

by jamazz108
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EA access trial not working

★★ Newbie

I have paid for ea access and have downloaded fifa 19. When I load up the game it says I have 10 hours left, I press play trial and I begin to connect to ea servers. All of a sudden a message pops up saying ‘There was a problem validating your EA Access subscription status, please try again later.’ I have reloaded the game many times and even hard restarted my Xbox but I still have the same issue can anyone please help? 

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Community Manager
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Re: EA access trial not working

★★ Newbie

Me to

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Re: EA access trial not working

★★ Newbie

Me to🤬

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Re: EA access trial not working

★★ Newbie
Working ?
Message 4 of 17 (4,593 Views)
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Re: EA access trial not working

★ Novice

Im having an issue with it. Downloaded it this morning and played 2 six minutes a half games. Turned it off by going to the home menu and quitting. came back to it this evening and its now saying i have less than 5 hours left. Pretty gutted to say the least. 

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Re: EA access trial not working

★ Novice
Did you fix it
Message 6 of 17 (4,312 Views)
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Re: EA access trial not working

★★ Newbie

Was anyone able to fix this problem? I called support and they were a waste of time. Should I reinstall the game?

 

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Re: EA access trial not working

★ Novice

I am having a similar problem. Yesterday I was able to play Fifa 19 perfectly fine but today it is saying that I am too

early even though I purchased the ea access trial. I played around 2 hours yesterday so there is no way that I have run out of hours but this is very frustrating.

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Re: EA access trial not working

★ Novice
what did support say?
Message 9 of 17 (4,204 Views)
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Re: EA access trial not working

★★★ Newbie

My problem is as follows:

 

firstly I have not completely finished downloading the game it is on 47% but says ready to star.

when I start it up it asks if I want to use my this account for the trial, when I select play trial it takes me back to the home screen!

 

is it just a case of waiting for it to finish downloading or what??

 

so annoying 

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