Re: EA/Twitch link issue

by EA_Aljo
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EA/Twitch link issue

★ Guide

Just asking about this before the next Apex Twitch drop.

Every time I go to collect the loot, it asks me to link my account - they are already linked; I only have the one EA account.. but it happens EVERY. SINGLE. TIME. It's infuriating. Have to confirm it 3-4 times, every time to get it to work - any ideas?

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Re: EA/Twitch link issue

Community Manager

@SewerTierGamer 

 

That's really odd. It sounds like it possibly is an account issue. For that, try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

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Re: EA/Twitch link issue

Community Manager

Hi there, @SewerTierGamer.

 

Do you have to do this every time before receiving the drops?

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Re: EA/Twitch link issue

★ Guide

Hey, sorry, was having major issues with the site - but yes, every time - I've only gotten 3 drop, but it's happened all three times, have to connect two-three times to get it to work

 

Message 3 of 4 (286 Views)

Re: EA/Twitch link issue

Community Manager

@SewerTierGamer 

 

That's really odd. It sounds like it possibly is an account issue. For that, try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

Aljo.png
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