Re: Driver updated to latest and still not working

by miltoid19
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Original Post

Driver updated to latest and still not working

★★★ Newbie

So, I downloaded this game, then I loaded it. The game had a black screen and said this: "Detected Intel  driver version #1 23.20.16.4973 02/29/2019 00:00:00 The recommended driver version is xx.xx.25.20 or later Please update your drivers at http://downloadcenter.intel.com/ before playing the game. Do you want to try and run the game anyway? There may be stability, performance or visual corruption issues." I press cancel and waited a few minutes. Nothing. I turned off my computer then turned it back on and tried open in PVZ. Same thing. Then I pressed OK and it logged me out. I tried getting the newest version but it said its not compatible. Please someone help me. Frown

Message 1 of 11 (2,498 Views)

Re: Driver updated to latest and still not working

★ Apprentice

What's your cpu/gpu?

Message 2 of 11 (2,472 Views)

Re: Driver updated to latest and still not working

Hero (Retired)

Hey @thepawsomeham

 

Can you please attach a DxDiag, so we can take a look?

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

Thank you Standard smile

 

- iluminate

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Message 3 of 11 (2,464 Views)

Re: Driver updated to latest and still not working

★★★ Newbie

Hello, I seem to be having the same problem as the guy above Frown can you help me figure this out?

Message 4 of 11 (2,312 Views)

Re: Driver updated to latest and still not working

★★★ Novice
@andregiard326 Could you please send the DxDiag file with the directions iluminatethesky provided. It will give information about your computers hardware such as driver versions that can be used to fix the problem.
Message 5 of 11 (2,287 Views)

Re: Driver updated to latest and still not working

★★ Guide

Plus you need at least windows 10

Message 6 of 11 (2,268 Views)

Re: Driver updated to latest and still not working

★★★ Newbie

Hey so here is the dxdiag file. Hope this works.

Message 7 of 11 (2,246 Views)

Re: Driver updated to latest and still not working

★★★ Newbie

I am also having this problem

here is my dxfiag info 

 

i have a Dell Latitude 3540 laptop with I3-4005u and Intel HD4400 with 8GB ram and 120GB ssd with Windows 10 Pro 64bit (version 2004). Latest Dell Bios.

my current driver is 20.19.15.5063 and works fine in most games.

 

Message 8 of 11 (2,064 Views)
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Re: Driver updated to latest and still not working

★★★ Newbie

hwy im having the same problem as this guy, my dxdiag is;

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Re: Driver updated to latest and still not working

★★★ Newbie
if you happen to open the game any message that involves the following numbers xx.xx.25.20 or asking you to update the Graphics Drivers, just put the ORIGIN and the PVZ itself to run in Compatibility/Administrator mode, after that run the game directly and not by ORIGIN and click OK when the message appears, if it doesn't work, try to update the drivers of your video card even if it is integrated and repeat the process.
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