Does Password Recovery Work?

[Kalgert]

So I recently decided to hop back on to SWTOR and see how things are in the game. I forgot my password, so I decided to do a password recovery.

However, it seems that I am not getting any emails to recover my password. Now my Display Name is unchanged (And funnily enough I got an email almost immediately after asking for the Display Name), now I want to get my password back, and I am not getting anything out of it.

I asked for a password recovery quite some time ago, and still nothing. I decided to look for a way to contact support, and apparently I have to be a subscriber to give a call to the help center? That will be hard to accomplish without access to my account.

Is there anything I can do alternatively to get help, or am I the owner of a bricked account?

Sincerely, Kalgert.

[Kalgert · Accepted solution]

@proxos666

I checked the email that got my display name.I misread the name, and I think I now know why I wasn't getting a password recovery email.

That being said, it's still weird that it seems that my SWTOR account isn't merged with my Origin account. Unless I am able to have multiple accounts tied to one email? Huh, that might be worth investigating.

I'll update this thread if I had any luck now that I properly typed in the display name after misreading it (My bad, sorry!)

[0Turtle]

I'm having the exact same issue, happy to know i'm not the only one...

[proxos666]

@Kalgert  @0Turtle 

Anyone can call swtor support with an account issue.

one thing to keep in mind is your swtor password is tied to your linked origin/ea account password (if you know what the linked account is). 

[Kalgert]

Huh, so I can give a call? Curious why it's implied that you have to be a subscriber to be able to get a call in.

And my account is still pre-Origin, as far as I know. At least, the password for Origin doesn't work for SWTOR when I put it in.

[proxos666]

@Kalgert 

You mean this link ? it does say I am a subscriber "or" I have an account problem, anyone can call with account issues.

as to an linked origin/ea account see this link, there will be a linked account you may not know what that account is though at present.

[Kalgert · Accepted solution]

@proxos666

I checked the email that got my display name.I misread the name, and I think I now know why I wasn't getting a password recovery email.

That being said, it's still weird that it seems that my SWTOR account isn't merged with my Origin account. Unless I am able to have multiple accounts tied to one email? Huh, that might be worth investigating.

I'll update this thread if I had any luck now that I properly typed in the display name after misreading it (My bad, sorry!)

[Kalgert]

Aaaaand it's done! Got access to my account now.

[proxos666]

Good news and glad to hear you figured out what was happening 

May The Force Be With You