Help us improve Answers HQ! Take Survey No, Thanks

Re: Disconnecting

by EA_Darko
Reply

Original Post

Disconnecting

★★ Newbie

I was playing my FUT Champions weekend league games and I was winning and then your servers disconnected me and wouldn’t let me back on for a while. Then, it happened again and as a result of this I have now finished on 10 wins and can therefore not qualify for the next weekend league. I would very much appreciate if I could be given my 2 wins so that I could play in the next weekend league. Thank you.

Message 1 of 2 (27 Views)
Highlighted

Re: Disconnecting

Community Manager

It sounds like you may be having issues with your connection @srgbvvdd. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

It'll take you a couple of minutes to do them all but please do take the time and do them all.

 

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

 

Darko

Message 2 of 2 (14 Views)

fifa-19-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

fifa-19-player-splash

Secure your account

Turn on Login Verification to access FUT Web and Companion Apps, and protect your information.

View more on EA Help