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Disconnected from server, twice madden 19

by djrogers12
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Disconnected from server, twice madden 19

★★★★ Newbie

I got disconnected from the server twice, I even won and finished a game on solo battles but they both counted as losses. How can I get these games back?

Message 1 of 8 (2,240 Views)

Accepted Solution

Re: Disconnected from server, twice madden 19

Community Manager

@djrogers12

 

You cannot get theses games back, the best thing to do is to try to ensure your connectivity is as good as it can be:

 

http://help.ea.com/en-us/help/faq/connection-troubleshooting-basic

https://help.ea.com/en-us/help/pc/connection-troubleshooting-advanced-pc/
             
http://www.help.ea.com/en-us/help/console/connection-troubleshooting-advanced-xbox
          
http://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-playstation

 

Using a wired rather than a wireless connection is advised and never try to piggyback on a mobile data connection.

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Message 2 of 8 (2,219 Views)

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Re: Disconnected from server, twice madden 19

Community Manager

@djrogers12

 

You cannot get theses games back, the best thing to do is to try to ensure your connectivity is as good as it can be:

 

http://help.ea.com/en-us/help/faq/connection-troubleshooting-basic

https://help.ea.com/en-us/help/pc/connection-troubleshooting-advanced-pc/
             
http://www.help.ea.com/en-us/help/console/connection-troubleshooting-advanced-xbox
          
http://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-playstation

 

Using a wired rather than a wireless connection is advised and never try to piggyback on a mobile data connection.

--------------------------------------------------------------------------------------------------
If a post Answers your question please click on Accept as Solution.
Thank players and help them 'Level Up' by giving them XP.
Thank you for sharing your gaming expertise with your fellow players!
Message 2 of 8 (2,220 Views)

Re: Disconnected from server, twice madden 19

★★★★ Newbie

I have a wired connection and a excellent connection and I get the same problem.

Message 3 of 8 (1,902 Views)

Re: Disconnected from server, twice madden 19

Community Manager

We'll need some more details to get this fixed for you, @thekingscomrade

 

Can you let us know the following?

 

  • Which platform do you play the game on?
  • Have you tried reinstalling?
  • Do you have the game installed on an external hard drive?
  • Are you on a wired or WiFi connection?
  • Have you opened up the port numbers listed for Madden 19?
/Blueberry

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Message 4 of 8 (1,860 Views)

Re: Disconnected from server, twice madden 19

★★★★ Newbie

me too 10 straights games of disconnect and Im connected wired

Message 5 of 8 (1,283 Views)

Re: Disconnected from server, twice madden 19

Community Manager

@husani123 

 

Have you tried rebooting your network by unplugging the modem/router for a few minutes? There might be a hiccup in the current link to our servers and usually a power cycle with the network helps fix connection issues. We have some other steps that can be attempted in the link below. They don't take long to do and should help!

 

Basic Connection Troubleshooting

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
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Message 6 of 8 (1,253 Views)

Re: Disconnected from server, twice madden 19

★★★ Newbie

I’ve lost a ton of online games due to randomly getting kicked from matches all of which I was winning. Never happens when I’m losing. I always play on a wireless connection cause...ya know it’s 2019. Madden servers just suck *. They can refer you to all the troubleshooting pages they want but you will still get booted. 

Message 7 of 8 (1,164 Views)

Re: Disconnected from server, twice madden 19

★★★★ Novice

Freaking bs man no connection issues with any other game. I get 20 seconds away from MUT draft 1st game win and Im disconnected. Guess what counts as a loss. FIX YO *!

 

9000 CREDITS LOST

 

Message 8 of 8 (825 Views)

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