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mmcdermott05's avatar
mmcdermott05
5 months ago

Disconnected from EA server

I’ve been dealing with this issue on both Madden 25 and NHL 25. For the last 3-4 days, every online game mode I play on both games will randomly disconnect from EA servers and boot me.  I’m hardwired, the games have great connection with no lag, but randomly I will get that lost connection to EA server message. I feel like I’ve tried all troubleshooting on my end. 

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi there, @mmcdermott05 

    Thanks for reaching out. What troubleshooting have you tried so far? If you haven't yet, make sure you power cycle your network equipment and console with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. 

  • mmcdermott05's avatar
    mmcdermott05
    5 months ago

    Tried all of those steps. I’ve also manually changed the dnas. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    @mmcdermott05 

    Try clearing the system cache. You'll need to google those instructions. I don't have a link I can share with you, unfortunately.

  • mmcdermott05's avatar
    mmcdermott05
    5 months ago

    Cleared system cache last night along with disconnecting and resetting everything again. That seemed to work. Thanks. If you guys run into this issue clear your cache 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    @mmcdermott05 

    Great! Glad to hear you got this resolved. If you have any other issues, please reach out again. Good luck and have fun!

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I’ve been dealing with this issue on both Madden 25 and NHL 25. For the last 3-4 days, every online game mode I play on both games will randomly disconnect from EA servers and boot me.  I’m hardwired, the games have great connection with no lag, but randomly I will get that lost connection to EA server message. I feel like I’ve tried all troubleshooting on my end. 

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I’ve been dealing with this issue on both Madden 25 and NHL 25. For the last 3-4 days, every online game mode I play on both games will randomly disconnect from EA servers and boot me.  I’m hardwired, the games have great connection with no lag, but randomly I will get that lost connection to EA server message. I feel like I’ve tried all troubleshooting on my end. 

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Disconnected from EA server","moderationData":{"__ref":"ModerationData:moderation_data:8888723"},"body":"

Hi there, @mmcdermott05 

\n\n

Thanks for reaching out. What troubleshooting have you tried so far? If you haven't yet, make sure you power cycle your network equipment and console with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. 

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Tried all of those steps. I’ve also manually changed the dnas. 

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@mmcdermott05 

\n\n

Try clearing the system cache. You'll need to google those instructions. I don't have a link I can share with you, unfortunately.

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Cleared system cache last night along with disconnecting and resetting everything again. That seemed to work. Thanks. If you guys run into this issue clear your cache 

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@mmcdermott05 

\n\n

Great! Glad to hear you got this resolved. If you have any other issues, please reach out again. Good luck and have fun!

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