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Re: Disconnected after winning a rivals match

by EA_Aljo
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Disconnected after winning a rivals match

★ Novice

I won a rivals match , and then the game stopped and a message saying that i have disconnected appeared. When i got back in i found out that i lost points rather than gaining them, so please check my last match and answer me

Message 1 of 6 (251 Views)

Accepted Solution

Re: Disconnected after winning a rivals match

Community Manager

@shady_momen9 

 

I'm sorry, but that's not something we have the ability to do. The best i can do is go through some troubleshooting.

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Message 6 of 6 (209 Views)

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Re: Disconnected after winning a rivals match

Community Manager

Hi there, @shady_momen9 

 

Thanks for contacting us about this. How often are you disconnecting from matches? Also, are you on a wired or wireless connection? Thanks!

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Message 2 of 6 (221 Views)

Re: Disconnected after winning a rivals match

★ Novice

I don't disconnect much and i'm on wired connection 

Message 3 of 6 (218 Views)

Re: Disconnected after winning a rivals match

Community Manager

@shady_momen9 

 

That's good it's infrequent. If you like, we can still go through some troubleshooting. For now, I'd recommend you power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. That should be done pretty regularly.

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Message 4 of 6 (215 Views)

Re: Disconnected after winning a rivals match

★ Novice

I'm not contacting you to complain about my connection, i just want you to check the match and give me my rival points if i'm correct

Message 5 of 6 (211 Views)

Re: Disconnected after winning a rivals match

Community Manager

@shady_momen9 

 

I'm sorry, but that's not something we have the ability to do. The best i can do is go through some troubleshooting.

Aljo.png
Message 6 of 6 (210 Views)
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