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Re: Disconnected FUT Champ

by TheRealONeil28
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Original Post

Re: Disconnected FUT Champ

★ Novice

my opponent left the game while i was winning. this happened twice but i didn’t get the win. it said the match results were under review but nothing has been done. i could have been 5-4 but now i’m 3-6

Message 71 of 214 (365 Views)

Re: Disconnected FUT Champ

★ Novice

i didn’t even load into a game but got disconnected. it gave me a loss. there goes my chance at gold 3

Message 72 of 214 (363 Views)

Re: Disconnected FUT Champ

Community Manager

@ZETHEMBA 

 

We would need to go through some troubleshooting to try to find out why you're disconnecting. Are you on a wired or wireless connection?

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Message 73 of 214 (329 Views)

Re: Disconnected FUT Champ

★★★ Newbie

I'm having similar issues. its happened three times in 10 games. the oppositions paused the game just before it happened and when I've went on the origin app there's been no connectivity issuers 

Message 74 of 214 (318 Views)

Re: Disconnected FUT Champ

Community Manager

@TheRealONeil28 

 

Do you play on a wired or wireless connection?

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Message 75 of 214 (311 Views)

Re: Disconnected FUT Champ

★★★ Newbie
@EA_Aljo wired, on PC
Message 76 of 214 (300 Views)

Re: Disconnected FUT Champ

Community Manager

@TheRealONeil28 

 

Can you run a UO Trace and screenshot me the results? Instructions here: https://help.ea.com/en/help/faq/connection-troubleshooting-basic/.

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Message 77 of 214 (291 Views)

Re: Disconnected FUT Champ

★★★ Newbie

got it 

Message 78 of 214 (270 Views)

Re: Disconnected FUT Champ

Community Manager

@TheRealONeil28 

 

You have a pretty bad connection to your router. Along with packet loss. Are you sure you're on a wired connection? It looks wireless.

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Message 79 of 214 (262 Views)

Re: Disconnected FUT Champ

★★★ Newbie

yeah I use an ethernet cable 

Message 80 of 214 (244 Views)
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