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Re: Disabled

by EA_Aljo
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Original Post

Disabled

★★ Novice

I registed an account on 11/5 ,beacuse I got the Apex Legends on steam and want to play it. After that , I didn't use it again until I bought the Battlefield 1 ™ on 11/29. It needs me download the origin,I did it but then I found that my account is disabled. I opened my email, found that my account has been permanently closed .The reson is I violated the terms.

I want to conect you on https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts, but it is EMPTY!!!

And  https://help.ea.com/en-us/help/ is also EMPTY!

I don't konw why my account is disabled , but I did nothing .

Know I can't play it with my friends, so I need a way to sovle it.

Please help me ,I'll apprecate you...

Message 1 of 10 (510 Views)

Re: Disabled

Community Manager

Hi there, @dadaosanshi 

 

Are you saying those pages are showing up as blank? If so, try using a Chrome browser in incognito mode. Let me know if that helps or not. Thanks!

Aljo.png
Message 2 of 10 (499 Views)

Re: Disabled

[ Edited ]
★★ Novice

@EA_Aljo @Thanks for your reply , the mean of blank is like thi4~M$27KBJZJ4F_RGHCFH%BV.png

There is no game so I can't continue to next.

Message 3 of 10 (488 Views)

Re: Disabled

Community Manager

@dadaosanshi 

 

Did you try a Chrome browser in incognito mode as I previously suggested?

Aljo.png
Message 4 of 10 (470 Views)

Re: Disabled

★★ Novice

 Well , I did it which was you said. @EA_AljoBut the page also blank .I can visit the https://help.ea.com/en-us/help, but the page of https://help.ea.com/en/contact-us/ is also blank. I can't find a way to contact  you.

 

I learnt from the https://help.ea.com/en-us/help that if my account is banned,I need Click Contact us at the top of any page on EA Help.Select the product that your account was banned or suspended from.

But when I entered it , I can't find nothing on it , don't have any product on the page.

Message 5 of 10 (463 Views)

Re: Disabled

@dadaosanshi 

 

Do you use Script or add blocker add-ons? 

Did you tried to clear your browser cache?

Did you tried a different browser?

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 6 of 10 (450 Views)

Re: Disabled

[ Edited ]
Community Manager

@dadaosanshi 

 

Do you have another device you can try? Also, did you try what @Holger1405 suggested? Thanks!

Aljo.png
Message 7 of 10 (443 Views)

Re: Disabled

★★ Novice

@Holger1405 Thank you and I try them. I still can't do it. But I can play the game off-line. I feel troublesome about this. Thank you agin.

Message 8 of 10 (438 Views)

Re: Disabled

★★ Novice

@EA_Aljo Thank you for you help , I can enjoy the game off-line , and I don't want to occupy your time more. So I will not  try it. Thank you agin~

Message 9 of 10 (437 Views)

Re: Disabled

Community Manager

@dadaosanshi 

 

If you change your mind, we're here to continue trying to get this resolved for you. We also have assistance available by opening a case here as well as contact @EAHelp through Twitter or through Facebook at facebook.com/eahelphub.

Aljo.png
Message 10 of 10 (426 Views)
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