Disabled Account and ask for IP address

[Jaron0124]

I tried to play NCAA 14 football and it says my account is disabled for some reason. It’s under an old email that’s deactivated so I signed up for a new one with a new email. I called EA support and they won’t verify my account until I give them my IP address. Is this normal cause I don’t feel comfortable giving out my home IP address! 

[EA_Jason · Accepted solution]

Hi there @Jaron0124,

In order to verify the account, we will need some additional information in some cases. This is information that's already on the account and we won't ask for anything that's not on the account already.

If you have concerns that you're not talking to the EA Support team, then please read through our article about phishing:

https://help.ea.com/en-us/help/faq/phishing-what-it-is-and-how-to-avoid-it/

You can contact EA Help via the EA Help website. Detailed instructions on how to use the EA Help service can be found here.

[EA_Jason · Accepted solution]

Hi there @Jaron0124,

In order to verify the account, we will need some additional information in some cases. This is information that's already on the account and we won't ask for anything that's not on the account already.

If you have concerns that you're not talking to the EA Support team, then please read through our article about phishing:

https://help.ea.com/en-us/help/faq/phishing-what-it-is-and-how-to-avoid-it/

You can contact EA Help via the EA Help website. Detailed instructions on how to use the EA Help service can be found here.

[-DTAWO-21]

@EA_Jason My account is disabled how do i fix it

[EA_Jason]

@-DTAWO-21 Please contact our support team using the link I provided above your comment.