March 2018
March 2018
This isn't how it should be. Best thing would be to contact an EA game advisor about this issue.
You can do that through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.
You can also choose to contact an EA game advisor through social media:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/
If they don't help you any further, could you make a new bug post in the bug forum?
https://answers.ea.com/t5/Bug-Reports/bd-p/the-sims-mobile-bug-reports-en
A new post asks a bit more information which can help solve the issue.