Re: Didn't receive bounty reward after accidentally dismissing the popup.

by EA_HighCommand
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Original Post

Didn't receive bounty reward after accidentally dismissing the popup.

★★ Novice

I was supposed to receive the Uncommon Crate from bounty rewards, but accidentally dismissed the popup. 

Now I don't have it anymore. 

Message 1 of 6 (348 Views)

Re: Didn't receive bounty reward after accidentally dismissing the popup.

[ Edited ]
EA Live QV Team

Hi @cyan-000.

 

Do you have your Persona ID (found in Settings -> About) and your in-game name at hand? Additionally, the date and time when this happened would be helpful to investigate.

Message 2 of 6 (337 Views)

Re: Didn't receive bounty reward after accidentally dismissing the popup.

★★ Novice

It happened earlier today, 

About 7 or 8 hours ago. 

Message 3 of 6 (327 Views)

Re: Didn't receive bounty reward after accidentally dismissing the popup.

EA Live QV Team

Hi @cyan-000 and thank you for the additional details.

 

We've checked with the team and confirmed that despite the fact that you didn't see all rewards, you should have received them, once you've started opening the reward crate.

 

One question: How did you manage to dismiss it?

Message 4 of 6 (310 Views)

Re: Didn't receive bounty reward after accidentally dismissing the popup.

★★ Novice

As soon as I logged in to the game, I pressed the home button, and got a glimpse of the reward before I was taken to the launcher. 

When I switched back to the game it disappeared. and new bounties appeared. 

Message 5 of 6 (304 Views)

Re: Didn't receive bounty reward after accidentally dismissing the popup.

EA Live QV Team

Hi @cyan-000 and thank you for the update.

 

That makes sense now =). I check with the team to see if that is working as intended.

Message 6 of 6 (293 Views)