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Didn't receive Heirloom Shards

by Meerjungmannmann
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Original Post

Accepted Solution

Didn't receive Heirloom Shards

[ Edited ]
★ Novice

Hello!

I didn't receive my Heirloom Shards

 

So here's what happened in detail:

I leveled up and recieved a Apex Pack

And I opened said pack

It showed me Heirloom Shards 3 times

I waited for like 10 seconds

Then i pressed X (PS4) to continue

I tried opening the shop but it didn't work, the Apex Coins and Crafting materials were loading too and none of the Tabs worked

I then restarted my Game and when i opened it again i didn't have any apex packs or heirloom shards...

 

I don't know what to do

 

CM Edit: Formatting.

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Accepted Solution

Re: Didn't receive Heirloom Shards

Community Manager
Hi @Meerjungmannmann,

Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us for assistance.

We can't assist with this type of issue via AHQ.
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Message 2 of 4 (154 Views)

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Re: Didn't receive Heirloom Shards

Community Manager
Hi @Meerjungmannmann,

Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us for assistance.

We can't assist with this type of issue via AHQ.
Aljo.png
Message 2 of 4 (155 Views)

Re: Didn't receive Heirloom Shards

★ Novice
@EA_Cade Thank You!
Message 3 of 4 (142 Views)

Re: Didn't receive Heirloom Shards

★★★ Newbie

The advisor told me to come here for this exact same issue. Happened to me twice. Now you’re saying go to advisor. Which is it lol? 

Message 4 of 4 (59 Views)
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