Didn't receive Heirloom Shards [ Edited ]

[Meerjungmannmann]

Hello!

I didn't receive my Heirloom Shards

So here's what happened in detail:

I leveled up and recieved a Apex Pack

And I opened said pack

It showed me Heirloom Shards 3 times

I waited for like 10 seconds

Then i pressed X (PS4) to continue

I tried opening the shop but it didn't work, the Apex Coins and Crafting materials were loading too and none of the Tabs worked

I then restarted my Game and when i opened it again i didn't have any apex packs or heirloom shards...

I don't know what to do

CM Edit: Formatting.

[EA_Cade · Accepted solution]

Hi @Meerjungmannmann,

Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us for assistance.

We can't assist with this type of issue via AHQ.

[EA_Cade · Accepted solution]

Hi @Meerjungmannmann,

Hello! If you're missing content you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us for assistance.

We can't assist with this type of issue via AHQ.

[Meerjungmannmann]

@EA_Cade Thank You!

[Unclebrundon]

The advisor told me to come here for this exact same issue. Happened to me twice. Now you’re saying go to advisor. Which is it lol?