Didn’t get given

[mertemobile]

Product: FIFA 19
Platform:Microsoft XBOX One
What is your gamertag/PSN ID? MerteMobile4
Which mode has this happened in? FIFA Ultimate Team
Which part of the mode? FUT Division Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 08/01/2019
What time did you see the bug? (HH:MM AM/PM) 07:13 AM
What is your time zone? GMT (UTC)
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? I don’t know
What happens when the bug occurs? I do not receive rewards I should
What should be happening instead? Getting given rewards

‌

• I went onto the companion app this morning having comfortably reached around 3k skill rating in div 3 (should get me rank 3) however when I clicked to claim my rewards, I was kicked off the app and returned to find two jumbo premium gold packs - how do I get my normal rewards?

[EA_Darko]

Hey @mertemobile if you are missing content that you believe you should have then you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat.

Darko