Didn't get My 11,500 apex coins

[nevrswitch]

I spent 100$ on apex coins about a week ago. After contacting ea multiple times and sending them all information I was asked, they still haven't done anything, This is a bad issue how can it be fixed?

[EA_Mako · Accepted solution]

Hey @nevrswitch,

Sorry to hear you've had some trouble getting your Apex Coins to show up.

It does look like a large number of cases have been created here, which can actually delay things rather than speeding them up as our support will need to check into and close out duplicate cases before this can be addressed.

I'd definitely suggest keeping any further replies to a single case to help avoid other delays here. You can keep an eye on your current cases here for a reply from support or to resume an ongoing case rather than starting a new one.

At this point it looks like your best bet would be the recent case ending in 3857, so please keep an eye out there for a response from the team. We're not able to review or change these via the forums, but if you haven't already, please be sure the files you've attached match the information requested here to help speed things along, thanks!

[EA_Mako · Accepted solution]

Hey @nevrswitch,

Sorry to hear you've had some trouble getting your Apex Coins to show up.

It does look like a large number of cases have been created here, which can actually delay things rather than speeding them up as our support will need to check into and close out duplicate cases before this can be addressed.

I'd definitely suggest keeping any further replies to a single case to help avoid other delays here. You can keep an eye on your current cases here for a reply from support or to resume an ongoing case rather than starting a new one.

At this point it looks like your best bet would be the recent case ending in 3857, so please keep an eye out there for a response from the team. We're not able to review or change these via the forums, but if you haven't already, please be sure the files you've attached match the information requested here to help speed things along, thanks!

[nevrswitch]

Hi, thank you for your response. I opened another case because they closed my previous cases without giving my coins or anything. I have been contacted asking for my email address for the 3rd time and then no response after I respond. and I'm worried that they will just close the case and ignore it again.