Did not receive ROTE rewards!

[6x0eia3v82xp]

I switch Guilds after the Last ROTE event, but never received the rewards. I left the alliance close to 30 min after the event ended (1:30 PM EST, when the event ends at 1:00 PM EST), but never received those rewards. I tried to have the in game support help, but all they did was go in circles asking for my ally code, what was the issue, when did i notice it...