Help us improve Answers HQ! Take Survey No, Thanks

Did not get bought crate

by Player_iwth4k5u
Reply

Original Post

Highlighted

Did not get bought crate

★ Novice

I just bought the recruits gear crate 3 in swgoh and I’ve been billed but did not get the rewards. 

br

/Peter 

Message 1 of 8 (150 Views)
Highlighted

Re: Did not get bought crate

[ Edited ]
★ Novice

@Player_iwth4k5u any updates on this? I contacted them multiple time - different person each time, told me to report the issue again...

Finally, I got someone who said "Please kindly note that I can see that item on your account, recruits gear crate 3, processed on 11/05/2020, 7:46:13pm GMT+0200."

I didn't get it... have replied AGAIN!

Message 2 of 8 (109 Views)
Highlighted

Re: Did not get bought crate

★ Novice
@dswainds Nope. I tried to revert the purchase from apple but they rejected it. I think this happens when you buy from that separate splash screen and not from the store.
Message 3 of 8 (89 Views)
Highlighted

Re: Did not get bought crate

★ Novice
@Player_iwth4k5u I bought from the splash screen
Message 4 of 8 (84 Views)
Highlighted

Re: Did not get bought crate

★ Novice
@Player_iwth4k5u I shudder to ask but have ea help been of any use ?
Message 5 of 8 (83 Views)
Highlighted

Re: Did not get bought crate

★ Novice
@dswainds Havent even gotten a reply, so in short nope, nada, zip. Last time I bought something!
Message 6 of 8 (81 Views)
Highlighted

Re: Did not get bought crate

★ Novice

Day 7 of emails.... I have liked this to them, currently on furlough so happy to email several times a day for a month or so. the customer service is disgraceful

Message 7 of 8 (78 Views)
Highlighted

Re: Did not get bought crate

★ Novice
@dswainds haha! Just wear them down one by one.
Message 8 of 8 (75 Views)