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Device ban

by GreedyUnicorn12
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Device ban

★★★★★ Newbie

My account was banned from the transfer market a few days ago and I am aware of this, but now, my actual device has been banned from going on ultimate team at all. I don’t know why this is because i just started a new account fresh and did nothing wrong. 

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Accepted Solution

Re: Device ban

Community Manager
Hi @GreedyUnicorn12,

Please follow these steps http://bit.ly/ContactAccountDisputes to have this investigated. If you've already raised a case to the Terms of Service team on this issue and they've declined to overturn the sanction there is nothing further that can be done, the Terms of Service team have the final say on these matters.

We cannot assist with a banned account in any way over AHQ.
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Message 2 of 2 (46 Views)

All Replies

Re: Device ban

Community Manager
Hi @GreedyUnicorn12,

Please follow these steps http://bit.ly/ContactAccountDisputes to have this investigated. If you've already raised a case to the Terms of Service team on this issue and they've declined to overturn the sanction there is nothing further that can be done, the Terms of Service team have the final say on these matters.

We cannot assist with a banned account in any way over AHQ.
Aljo.png
Message 2 of 2 (47 Views)
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