May 2019 - last edited May 2019 by EA_Lanna
Edited by CM - Threads Merged
I have played lvl 85 game center (ios) fb account on iphone.
Then i try help my friend to farm his char for few days on my second ios device (ipad) and when i enter his account i deleted my main account??
Now i don”t have my main account anymore ally code 265-481-457 which i played 1.5 years and invest real money.
When try to reach EA help, there is no option that they call me on my mobile because my country is not on the list and i live in Europe - Slovenia. So the support team from EA can not call me back!????
Also i have call EA help and lose 20minutes on phone when they try to connect me to right support. I lost like 5€ for the 20minute call to EA Help UK.
Any Help i can get my account back????
Thnx
Solved! Go to Solution.
May 2019
May 2019
Sorry to hear that you are having issues @ergoslo. It may be worth setting up a chat contact to discuss this with one of our live advisers.
Can you ensure that you are following these steps exactly when trying to contact support:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to receive a callback or begin a chat.
If it does not work then you can use a Voice-Over-IP service like Skype or Google Voice and contact our UK support directly, it is best to set your location to the country you are contacting also. The UK support number is +44 203 0141818 and is available 9AM-9PM GMT, Monday through Saturday.
Let me know how you get on.
Darko
May 2019
I call on that number and my mobile ISP provider cut me off 11€ for 20minutes call (which i was waiting to answer, first some guy answer and he say i will trasnfer your call to support and then i waited 16minutes more and nobody answer it!). So i will not call anymore from my mobile to avoid another additional costs. If you van get me an direct call tru skype or something more cheap.
As i say you can not set up to choose my country on EA Help and i Live in EU Slovenija.
Cheers
May 2019
May 2019
Hey @ergoslo the reason I suggested the steps I did above is to try and cut down on the cost. If you are calling directly from your own phone then the cost can be expensive.
The best thing to do is usse a Voice-Over-IP service like Skype or Google Voice and contact our UK support directly, it is best to set your location to the country you are contacting also. The UK support number is +44 203 0141818 and is available 9AM-9PM GMT, Monday through Saturday.
Darko
May 2019
Hi @ergoslo, can you elaborate on that a bit? How was the account deleted? From the app on your device or from the Game Center/Google Play store? Also could you confirm if you had a guest account or had linked your account to Game Center/Google Play?
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May 2019
May 2019
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
May 2019
Lanna thank you for your kind help
i have not signed to my ios (game center) with my friends account, i only have my account.
I have logged too Star wars galaxy of heroes tru my facebook account and have linked my 2 ios (ipad+iphone) with my main account.
then i wanted to help farm just for few days my friends account on my second ios device (ipad) so in order to play i had to unilnk my main account from facebook and i did that and logged on to my friends account and when i look on my first ios device (iphone) it linked also friends account on that device.
So that is how i lost my main account.
and i try to unlink from facebook again but could not find my main account anymore??? Only friends account was linked to my facebook + game account!!
Now i want my main account back wich i play 1.5 years and invest my real money in it.
my main account name is D34TH ally code
also i have attached 3 pictures for you to check.
thank you again for your time and help
maybe you can send my case to your game support devs or some one who can get my account back.
thank you