[Data Collection] - Xbox - Cannot get past "Sign in as..." Screen [ Edited ]

[EA_David]

Hello everyone.
After the January Update, some of you have reported an issue occurring on Xbox, where you are stuck at the title screen saying "Sign in as your username". When in that screen, your controller becomes unresponsive.

I know this is a frustrating issue, and we are looking to resolve this as quickly as we can.

Edit/Update: Thank you to everyone for the info give. While we work on this, the following steps should help you get into the game. 

Remove any accessories but your primary controller. Even something like a wireless headset can be a factor, so don't leave anything out. Open up your Xbox menu, open Settings > Devices& Streaming > Accessories, and remove everything but your primary controller.

Also some players are having issues with Elite V2 controllers, plugging it in if it's connected wirelessly, or going wireless if it's plugged in should help. 

[EA_David · Accepted solution]

Hi all, while this is being worked on the following steps should get you back in. 

- Close game

- Unplug all USB devices 

- Connect controller via cable

- Launch game

- On title screen, unplug the controller and turn it back on

We'll mark this as solved purely to show visibility, the base issue persists, but this should at least get people back in. 

Thanks to everyone for the info provided. 

[BulldogPlata]

So I tried legitimately every troubleshooting tip nothing worked so I tried joining a game from someone I played with but unfortunately no one was on so instead I went thru my recently played with for Heat and joined a random person and IT WORKED MY CONTROLLER AND EVERYTHING! 

[Infurnal_Wraith]

We'd also appreciate if you could provide us with this information:

• Username: Infurnal Wraith
• Xbox model: Original Xbox One (Had it for YEARS)
• Controller model: Standard original controllers I got with the console
• Controller is used Wired / Wireless: Wireless
• Do you use automatic sign in via your controller: No
• Controller Firmware Version: 2.3.2385.0

Not sure what else you need or it that is specific enough for you.

[MG_Raven]

- Michal Raven

- Xbox One X

- Xbox Elite Wireless Controller Series 2

- Wireless

- No

- 4.8.1908.0

[BulldogPlata]

@EA_David

Username:BulldogPlata
Xbox model:Xbox One X
Controller model:PDP
Controller is used Wired / Wireless:wired
Do you use automatic sign in via your controller: No
Controller Firmware Version:1.0.62.35

[cyul05t1]

• Username: cyul05t
• Xbox model: Xbox 1 X
• Controller model: Elite Series 1 
• Controller is used Wired / Wireless: Wireless
• Do you use automatic sign in via your controller: Yes
• Controller Firmware Version:2.3.2388.0

[shlumper1990]

• Username: SHLUMPER 
• Xbox model Xbox one s
• Controller model: Elite 2
• Controller is used Wired / Wireless: wireless
• Do you use automatic sign in via your controller: Yes / No.  YES
• Controller Firmware Version: 10.0.18363.8131

[vv_MB_vv]

@BulldogPlata Thank U Broo

[vv_MB_vv]

Thanks Brooooo

[BulldogPlata]

@vv_MB_vv No problem glad it helped! Hopefully it helps everyone