Data Center: Downloading... 0

[Zharkliff]

I'm an Xbox One player and I cannot get past the Apex sign in screen on my account. As my title says, all I get is "Data Center: Downloading... 0". I've left it open for hours and saw no change. I can get on the game if I use other accounts, but I have bought so much stuff I don't want to lose my account. I've tried changing DNS, power cycling my system, etc. All the troubleshooting tips and nothing works. Can someone help me please?

[Zharkliff · Accepted solution]

I found a fix. I had to sign in to my account, and then delete that accounts saved data from my console. When I signed back in it synced just fine and I'm able to get into the game now. So it seems to be a syncing issue rather than connection.

[Zharkliff · Accepted solution]

I found a fix. I had to sign in to my account, and then delete that accounts saved data from my console. When I signed back in it synced just fine and I'm able to get into the game now. So it seems to be a syncing issue rather than connection.

[EA_Kent]

@Zharkliff 

That's good to know. Thanks for sharing this!

[adadon012503]

This didn't fix the problem for me... any ideas on what to do?

[EA_Kent]

Hey @adadon012503, 

Are you also running into this same issue on one specific account? If you try logging in with other accounts it lets you connect? 

[adadon012503]

Mine I the only account on my xbox 

[adadon012503]

Just tried my son's account and I can't play still

[adadon012503]

Issue is fixed. It was a problem with my xbox 

[EA_Kent]

@adadon012503 

Thank you for letting me know! Do you mind if I ask how you were able to fix it? 

[adadon012503]

Had to do a factory reset. And they believe my external hard drive was corrupt