DXGI_device_hung

[smykoI]

Reminder.

Apex crashing since lunch with device_hung, stopped playing for month. I couldnt find a fix after several topic on this forum/reddit/nvidia/gigabyte.  Back for season 2 HYPE (they fixed some code errors) - 5 min into the game ERROR  

DO SOMETHING WITH THIS ERROR IT"S FAULTY GAME NOT DRIVERS OR HARDWARE. Other games and benchamrks runs fine it's APEX.

[Zeelmaekers]

Hey @smykoI 

Could you maybe include a Dxdiag File ?
This way we have more information about your system.
EA Help - How to create a Dxdiag file.

Could you also provide me with the information if you have overclocked your graphics card?

[smykoI]

Hey @Zeelmaekers 

Thank you for respond. My GPU is factory overclocked i have Gigabyte RTX 2060 Gaming Oc PRO 6GB rev 1.0.

It's: 

+150Mhz on boost clock

Here is my DxDiag:

[smykoI]

@Zeelmaekers  Any ideas what can cause this problem in my case?

[Zeelmaekers]

Hey @smykoI 

Can you try 2 things for me ?

Install the latest version of DirectX

(Clean boot and check for windows updates)
Microsoft - DirectX

The second thing, try to set your overclock both CPU & GPU back to default.
And check of this solved the issue.

If this didn't work, can you say the power supply you have ?
I had this error when my GPU drained more then my power supply could deliver to my card.

[smykoI]

@Zeelmaekers  i've tried DirectX tool from Apex folder today. My CPU is not overclocked and I've already tried lowering GPU to stock and even lower than stock speeds for memory and core. My PSU is SeaSonic 550W Focus+ Gold. But there is no problem with other games and benchmarks so i doubt that this is a hardware problem. But sure I can try Clean boot ad check for updates.

[smykoI]

@Zeelmaekers  Did that and still got an error, in updates there was only 1903 version update (KB4501375)