Help us improve Answers HQ! Take Survey No, Thanks

DXGI_Error info gathering

by EA_David
Reply

Original Post

DXGI_Error info gathering

[ Edited ]
Community Manager

Hi all, as we look into issues folks are having with the game, we'd like to gather some specific information. 

 

Many folks have some great troubleshooting steps over on this thread, but unfortunately the issue persists for some. If you've tried the steps there (including swapping to the 417.71 drivers on Nvidia 10 and 20 series cards) and you still have issues, can you post the following info in this thread?

 

1: The resolution you play at. 


2: Your in-game anti-aliasing settings, you can check this in the advanced graphics options. 


3: If you use any external anti-aliasing or enhancement software, and if so, any details that you can provide. 

4: Your dxdiag

 

Thank you.

Message 1 of 139 (9,694 Views)

Re: DXGI_Error info gathering

[ Edited ]
★★★★★ Apprentice

----

CPU: i9-7920X || Motherboard: ASUS WS-X299-PRO || RAM: 4x 4GB G.Skill DDR4 2666+
Monitor: Dell S2718HN ( HDMI 2.0 )
GPU: EVGA GeForce RTX 2080 XC ULTRA
HDD: 2x Samsung 960 EVO NVMe 250GB - RAID 0 || PSU: Cooler Master V750
OS Build: Win10 x64 - 1809

----


Driver 418.81 and .91 crashed for me every 2-3 round ( TDR and then Engine Error ( DXGI_Error )

I tested also with Reduced GPU/Memory clocks and Tested a different RTX card on a Similar system and could repro this crash with driver 418.xx everytime


Res: 1920x1080 ( fullscreen )

AA: TSAA

Texture filtering: x16


Software: none ( driver settings default ) - only Origin in game FPS Overlay


With driver version 417.71 my game never crashed again since over 1 Week, even on long sessions 8+ Hours


I also added my Video config from Apex ( C:\Users\....\Saved Games\Respawn\Apex\local )

 

Hopeful this bug gets fixed soon, so i can use newer drivers again

Message 2 of 139 (9,476 Views)

Re: DXGI_Error info gathering

★★★★ Novice

1.: 640x480

2.: Disabled

3.: None

Message 3 of 139 (9,004 Views)

Re: DXGI_Error info gathering

★ Apprentice

1. 1920x1080 (fullscreen)
2. TAA
3. None

Message 4 of 139 (8,956 Views)

Re: DXGI_Error info gathering

[ Edited ]
★★★★ Novice

1. 1920x1080
2. TSAA
3. None

Message 5 of 139 (8,911 Views)

Re: DXGI_Error info gathering

★★★★ Novice

1. 1920x1080

2. None? i have everything set to lowest beside 2gb vmemory

3. I have overwrited ingame settings with radeon settings (antialias etc) as someone in troubleshooting thread said it will help but it crashes anyway so i dont think it matters.

Message 6 of 139 (8,825 Views)

Re: DXGI_Error info gathering

[ Edited ]
★★★★ Novice

This is not just specific to 10XX and 20XX cards. I have GTX 980M and I also get these errors:

 

  • DXGI_Error_device_HUNG
  • DXGI_Error_device_Removed
  • bad_module_info

1) Resolution: 1920 x 1080

 

2) AA ingame: I've set to both TSAA and Disabled and get errors both ways (maybe you could add other AA options since TSAA smudges everything. Could possibly add MSAA

 

3) None.

 

Drivers i've tested:

 

417.71, 417.35, 417.01 and the recent 418 driver. All of them crash, although I suffer fewer crashes with 417.71 driver.

Message 7 of 139 (8,810 Views)

Re: DXGI_Error info gathering

[ Edited ]
★★★★ Novice

1920x1080

My Anti-alising setting is grayed-out (cannont change that setting but TSAA is greyed-out in the tab)

No software installed (no Afterburner, no Asus GPU Tweak II, no Aura RGB app, I even uninstalled the Razer mouse app and the Logitech Imperator keyboard app)

 

It random crashes to desktop and constant freeze (sometimes the freeze is gone but the network disconnect icon appears top right then sometimes reconnects or more frequently it brings me to the main menu with the Disconnected from server error).

 

Intel G4400 processor

1x Corsair Value Select 8GB DDR4 2133MHz CL15

Gigabyte h110m s2h motherboard

Asus ROG STRIX GTX1060 6G videocard with 417.71 drivers from the Asus website

Adata Ultimate SU650 ssd 120GB

Message 8 of 139 (8,762 Views)

Re: DXGI_Error info gathering

[ Edited ]
★★★★ Novice

1. 1920x1080 @74Hz
2.TSAA 
3.none
 Intel core i5 4430
 Asus Gtx 1060 6gb Rog Strix (overclocked)
 8gb ddr3
Nvidia Driver 418.91 
Software: Nvidia shadowplay

still crashes 
with gpu oc or without
with low settings or high

Message 9 of 139 (8,696 Views)

Re: DXGI_Error info gathering

★★★★ Novice

1. 1920x1080

2. TSAA

3. None

 

Message 10 of 139 (8,630 Views)

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help