Re: Device Hung error

by Krucial_RX
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Re: Device Hung error

★★★ Apprentice

That's exactly what I think, but a friend of mine has a 5800X in combination with an RX 5800XT and his system runs without any crashes 😟

Message 41 of 62 (1,769 Views)

Re: Device Hung error

[ Edited ]
★★★ Novice

@R4TH0SSo I just underclocked the memory on the PC and it's working now. Turns out the RTX 3070 doesn't like 3600mhz memory speeds with certain setups, even though cpu and most games are fine with it. It's running at 3200mhz now and apex is fine. Bit of a shame really as it means can't couple Infinity Fabric with memory when using an RTX 3070 but ah well.
Only thing I can recommend is if you have a DOCP / XMP profile set in your bios or memory OC'd, try disable or underclock it and see if it works.

Message 42 of 62 (1,738 Views)

Re: Device Hung error

★★★ Apprentice

@Krucial_RX  my RAM also clocks at 3600 MHz. However, it does not crash with an AMD graphics card in the system.

Message 43 of 62 (2,074 Views)

Re: Device Hung error

★★★ Apprentice

I have added the DxDiag.txt again in the attachments, because of course a lot has changed due to all the attempts of the last few weeks.

Message 44 of 62 (2,045 Views)

Re: Device Hung error

★★ Novice

I got the same problem since 1 month now... Didn't find any solution..

Message 45 of 62 (2,037 Views)

Re: Device Hung error

★★★ Apprentice

Official answer via the Twitter account @EAHelp:

 

I understand. To be honest with you, looking through your thread, it seems
you have gone quite deep into troubleshooting. You clearly know what you
are doing and so I am not sure how helpful my assistance will be for you.
Since you mention that this only started happening since the last update,
it could be the case that this needs to be fixed on our end and perhaps no
amount of troubleshooting on your end will fix it. The good news is that you
have already got off to a great start as the forums are where the games team
picks up bugs like this for investigation. It would be really awesome if you
could give your report some time to be picked up by the games team so
they can investigate. I know this has been reported in the past but as you
said, it was from older versions of the game and seems to be fixed for those
parties. I am sure, just like the others, yous will be fixed soon too. -Shay
Message 46 of 62 (2,022 Views)

Re: Device Hung error

★★ Novice

I have the same issue. 90% of the time it happens when transitioning to the the champion screen just before the game starts.

It only started with the season 8 update. Never had problems before.
The only recent change in my computer was when I updated NVidia drivers to the latest version.

Playing on steam.
i7-6700K

Geforce 2070 super

16GB Ram 3200MHz

 

Attached DxDiag

Message 47 of 62 (2,017 Views)

Re: Device Hung error

★★★ Novice
@R4TH0S Try to underclock your RAM. I've solved this problem yesterday. Nothing helped me, and then I disabled XMP profile in BIOS and tried to play on JEDEC profile (2666 mhz or lower). And there is no errors. Then after a few experiments i found a stable frequency for my RAM on 3333 mhz (on 3400 was errors) and now i can play without crushes. On 3400 my sistem was stable and passed all memory tests. But Apex harder.)
Hope you will understand my awful english and my post will help you.
Message 48 of 62 (7,035 Views)

Re: Device Hung error

★★★ Apprentice

I don't want to modify my hardware for this game to run... The Birthday update also didn't fix my crashes.

Had three crashes in one hour today alone... I actually wanted to buy something at the event, but definitely not now with this still happening.

Message 49 of 62 (1,936 Views)

Re: Device Hung error

★★★ Apprentice

Clocking down my RAM also solved the problem for me. But I'm not happy with the situation.

Message 50 of 62 (1,913 Views)
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