Cross play account linkage trouble

by FlowerxPower
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Cross play account linkage trouble

★★★ Newbie

I liked my steam account with my EA account that is liked to my old Xbox accounts but instead of giving me my most leveled account it sent to a level 3 account even though both my other accounts with both 100 levels of progress. Can you please merge my accounts so I can get all my progress back.

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Accepted Solution

Re: Cross play account linkage trouble

Community Manager

Hey @FlowerxPower,

 

This happened because your content and progress are stored on the EA account, not individual platforms.

 

Different EA accounts cannot be merged together. If you unlink a platform from one, it will lose the progress that was earned on the original EA account since it's no longer attached.

 

To restore that progress you would need to re-link your Steam account to its original EA account.

 

If you're running into any trouble with that re-linking process you can contact support so they can take a look at the account.

Mako.png

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Message 2 of 4 (195 Views)

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Re: Cross play account linkage trouble

Community Manager

Hey @FlowerxPower,

 

This happened because your content and progress are stored on the EA account, not individual platforms.

 

Different EA accounts cannot be merged together. If you unlink a platform from one, it will lose the progress that was earned on the original EA account since it's no longer attached.

 

To restore that progress you would need to re-link your Steam account to its original EA account.

 

If you're running into any trouble with that re-linking process you can contact support so they can take a look at the account.

Mako.png
Message 2 of 4 (196 Views)

Re: Cross play account linkage trouble

★★★ Newbie

How do I go about getting my progression back because In link setting I dosnt allow me to unlink the steam account for a couple months and it dosnt give me an option to unlink The Xbox accounts. 

In the pictures below you can see the two accounts i would like to merge and see that it dosnt let me unlink my Xbox accounts.

Message 3 of 4 (179 Views)

Re: Cross play account linkage trouble

★★★ Newbie

Also in the help resources how do I get to the chat with us button because it only shows me the contact email. 

Message 4 of 4 (159 Views)