Cross play account linkage trouble

[FlowerxPower]

I liked my steam account with my EA account that is liked to my old Xbox accounts but instead of giving me my most leveled account it sent to a level 3 account even though both my other accounts with both 100 levels of progress. Can you please merge my accounts so I can get all my progress back.

[EA_Mako · Accepted solution]

Hey @FlowerxPower,

This happened because your content and progress are stored on the EA account, not individual platforms.

Different EA accounts cannot be merged together. If you unlink a platform from one, it will lose the progress that was earned on the original EA account since it's no longer attached.

To restore that progress you would need to re-link your Steam account to its original EA account.

If you're running into any trouble with that re-linking process you can contact support so they can take a look at the account.

[EA_Mako · Accepted solution]

Hey @FlowerxPower,

This happened because your content and progress are stored on the EA account, not individual platforms.

Different EA accounts cannot be merged together. If you unlink a platform from one, it will lose the progress that was earned on the original EA account since it's no longer attached.

To restore that progress you would need to re-link your Steam account to its original EA account.

If you're running into any trouble with that re-linking process you can contact support so they can take a look at the account.

[FlowerxPower]

How do I go about getting my progression back because In link setting I dosnt allow me to unlink the steam account for a couple months and it dosnt give me an option to unlink The Xbox accounts. 

In the pictures below you can see the two accounts i would like to merge and see that it dosnt let me unlink my Xbox accounts.

[FlowerxPower]

Also in the help resources how do I get to the chat with us button because it only shows me the contact email.