Crashing

[filmont17]

I'm having a constant issue with my game, it always crashes when I try to enter, I have to sign first to multiple altern accounts that I have so it doesn't crash when I try it with my main account. This not always work.

I have tried in different devices and the same thing happens, I think it may be some corrupted file in my main account. 

Can someone help? 

[TheScholarAM]

@filmont17 Hey there! Sorry for the late reply i was busy with tests.

Firstly, welcome to this expansive community of NBALM players who vow to help other players and bring about great discussions. You can also be an active member of this community,and indulge in great discussions
Here: https://answers.ea.com/t5/General-Discussion/bd-p/nba-mobile-general-discussion-en

Report technical issues,
Here:https://answers.ea.com/t5/Technical-Issues/bd-p/nba-mobile-technical-issues-en

Report bugs,
Here: https://answers.ea.com/t5/Bug-Reports/bd-p/nba-mobile-bug-reports-en

You can also help other players to the best of your knowledge, would love to have you here on the community.

Now to answer your query, well it's above my expertise and I'll have the team respond to it,

You might wanna check out(android) : https://help.ea.com/en-in/help/mobile/troubleshooting-steps-for-android/

OR

iOS: https://help.ea.com/en-in/help/mobile/troubleshooting-steps-for-ios-apps/

See if these helps,
Also in the meanwhile if you can, send this query to the customer support team.
At https://help.ea.com/in/

Go to nbalm game, and click on contact us, film your details as technical issues.
A customer service provider might get back to you shortly.

[filmont17]

Thanks for the response, I tried all of the possible solutions that I found in here with both android and ios. But since it seems to be an account issue, nothing has work. 

[TheScholarAM]

@filmont17 Alright then contact the customer support, revert back if problems still persists.

[filmont17]

Hi, just wanted to let you know that EA Support hasn't been helpful at all. They have me going in circles for days, asking the same questions and telling me to do the same troubleshooting over and over.

It's been 5 days since they answer me, I think they just don't want to deal with my case

[TheScholarAM]

@filmont17 Sadly, people have been reporting the same. I, I'll talk to the community managers. I'll get back to you soon. I'm sorry for the inconvenience caused.

[filmont17]

Thank you! 

[EA_Blueberry]

@filmont17 Super late response but curious if you're still coming across crashes for your device. What device(s) is it crashing on that you use?