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Crashing upon start entering lobby

by xepez90
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Crashing upon start entering lobby

★★ Newbie

Crashing upon start and entering lobby.

have tried everything. swaped gpu, complete reset of computer.

Nothing is helping. and tried everything in all 

Message 1 of 6 (168 Views)
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Re: Crashing upon start entering lobby

Community Manager

Hey @xepez90

 

Would you be able to grab a DxDiag for me when you have a chance? For more info on how you can find it check out the article on gathering system info over at the EA Help website. 

 

Once you have the file you can attach it here. Thanks!

 

 

/Kent

Message 2 of 6 (125 Views)
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Re: Crashing upon start entering lobby

★ Novice

@EA_Kent  same problem here

 

Spoiler
crash:
{
R5Apex: 00000000003D948C
EXCEPTION_ACCESS_VIOLATION(read): 0000026746540000
}
cpu: "AMD Ryzen 9 3900X 12-Core Processor "
ram: 32 // GB
callstack:
{
KERNELBASE: 00000000000FF67A
ntdll: 00000000000A4AF2
ntdll: 000000000008C6E6
ntdll: 00000000000A120F
ntdll: 000000000006A299
ntdll: 000000000009FE7E
R5Apex: 00000000003D948C
R5Apex: 00000000003DCD08
R5Apex: 00000000003DDF7A
R5Apex: 00000000003DEE1B
R5Apex: 00000000003DF56F
R5Apex: 00000000003F9B0D
R5Apex: 00000000003F94F6
R5Apex: 00000000003F98E7
R5Apex: 0000000000338311
R5Apex: 00000000003240C3
R5Apex: 000000000033981C
R5Apex: 00000000003F9304
R5Apex: 00000000003F9967
R5Apex: 00000000003F8135
R5Apex: 00000000003F9EA2
KERNEL32: 0000000000017BD4
ntdll: 000000000006CEE1
}
registers:
{
rax = 0x000002674653FFF4
rbx = 0x0000026745F30218
rcx = 0
rdx = 0x00007FF70B8889C0
rsp = 0x0000009FCFC5EFF0
rbp = 14
rsi = 0
rdi = 0x0022B32B
r8 = 16
r9 = 5
r10 = 0x000002674653FFF4
r11 = 0
r12 = 0x0028E941
r13 = 0
r14 = 4
r15 = 0x0037FFF8
rip = 0x00007FF70AF0948C
xmm0 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm1 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1575435971
Message 3 of 6 (86 Views)
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Re: Crashing upon start entering lobby

Community Manager
Hi @tomlee2402,

Looking at the DxDiag you sent it appears that your video card drivers are a bit out of date. The most recent driver was just released in December.

For more info on how to update your drivers check out the EA Help site:

https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers

Let me know how that goes when you can.


/Kent
Message 4 of 6 (73 Views)
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Re: Crashing upon start entering lobby

★ Novice

Hi @EA_Kent  the update BIOS tool do not allow me to update.

BIOS_status.JPG

Message 5 of 6 (62 Views)
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Re: Crashing upon start entering lobby

Community Manager

You might be able to install the drivers directly from the AMD website instead. If you look for your specific model of video card over on the AMD Support website you should be able to find the link to download the newest driver. 

 

Looking at your particular model (Radeon RX 5700 XT) it appears that there is a driver update from the 18th of December. Can you try downloading it and see if that helps? 

 

/Kent

Message 6 of 6 (42 Views)
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