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Re: Crashing to Desktop

by itoao
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Original Post

Crashing to Desktop

★★★★ Novice

Game just freezes in the middle of a match then crashes to desktop. 

 

 

Message 1 of 10 (300 Views)

Re: Crashing to Desktop

Community Manager (retired)

Hey @itoao 

 

Could you try to delete STAR WARS Battlefront II folder from your documents, use repair option in Origin and launch game as admin?

 

Let us know if that helped Fingers crossed

 

/Ataashi

Message 2 of 10 (280 Views)

Re: Crashing to Desktop

Community Manager (retired)

Hey @itoao 

 

I just wanted to ask if you're still experiencing game crashes or removing the folder solved the issue for you? Standard smile

 

Thanks in advance for confirmation.

/Ataashi

Message 3 of 10 (238 Views)

Re: Crashing to Desktop

★★★★ Novice

I am just getting a chance to do this now. I need to update and try to play a while to see if it continues to happen. Will update as soon as I can. 

Message 4 of 10 (218 Views)

Re: Crashing to Desktop

★★★★ Novice

@EA_Ataashi  Unfortunately this is still happening. 

Message 5 of 10 (209 Views)

Re: Crashing to Desktop

★★★★ Novice

I have two crash dumps since I deleted and repaired. Did you want me to post them?

Message 6 of 10 (196 Views)

Re: Crashing to Desktop

[ Edited ]
Community Manager
Hey, @itoao  make sure that all drivers for windows and your gpu drivers are up to date. 
 
You can also try to do a clean boot to see if there any programs messing with SWBF2 and turn off any overlay programs for example Discord or Nvidia experience.
 
Let me know if this works or not for you. Standard smile
 
/Atic

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Message 7 of 10 (169 Views)

Re: Crashing to Desktop

★★★★ Novice

This has been tried already. Drivers are up to date as well. No other programs running. 

Message 8 of 10 (153 Views)

Re: Crashing to Desktop

Community Manager

Do you have killer network program on your PC and if you do have can you turn it off and then try if you get any crashing. @itoao 

 

Try also if a new Windows account with admin powers if the same issue is happening there. 

 

/Atic 

---------------------------------------------------------------------------------------------------

* Tag me with @EA_Atic if you are responding to me. Thumbs up

* If you like the comments of other players please give them XP. :eahigh_file: 

* If someone has helped and solved your issue please accept it as a solution. Standard smile

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Message 9 of 10 (126 Views)
Highlighted

Re: Crashing to Desktop

★★★★ Novice

I do not have that on my PC. I have to say all these suggestions are very basic and have not solved the issue. I can provide another DXDiag if needed. You want me to create another account?

Message 10 of 10 (93 Views)

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