Crashing code:#c0000001

[ZGMkamikaze]

i play game yesterday is ok,but today morning that is crashing.

[EA_Kent · Accepted solution]

Hi @ZGMkamikaze, 

Errors like that can sometimes point to issues with Easy Anti-Cheat. Have you tried repairing or reinstalling Easy Anti-Cheat to see if that helps? You can find more information on how to do that at the EAC website. 

Let me know if you're still seeing any crashes after that. Thanks!

/Kent

[AvengerRanger]

@ZGMkamikaze In regards to troubleshooting steps, have you tried any so far?

[EA_Kent · Accepted solution]

Hi @ZGMkamikaze, 

Errors like that can sometimes point to issues with Easy Anti-Cheat. Have you tried repairing or reinstalling Easy Anti-Cheat to see if that helps? You can find more information on how to do that at the EAC website. 

Let me know if you're still seeing any crashes after that. Thanks!

/Kent

[oozie-xyz]

mine is still crashing

[EA_Kent]

Hey @oozie-xyz, 

Have you tried starting up your PC in a Clean Boot to see if that helps? If there's anything else running that could be causing issues with Easy Anti-Cheat that may help to get around it. 

For more details on how to set up a Clean Boot check out the EA Help website. Let me know how that goes once you've had the chance to give it a shot. Thanks! 

[ttvasu]

same

[ttvasu]

same

[EA_Kent]

Hi @ttvasu, 

Did you already try running through the steps I mentioned earlier in this thread? Are you still getting that same error message afterward? 

[ttvasu]

No but my computer got broken I fixed and its glichy lagy I thing it's the problem is my computer

[EA_Kent]

@ttvasu 

Ah, I see. What's going on with your PC, if you don't mind me asking?