April 2021 - last edited April 2021
Having an issue where one day, seemingly out of the blue, my game crashed and any subsequent attempts to get past the title screen resulted in a crash without seeing the main menu. I have tried just about every troubleshooting tip I've seen but nothing has worked. Anyone familiar with what would be causing this error?
The log:
KEY_VALUES_STRING: 1 Key : AV.Dereference Value: NullClassPtr Key : AV.Fault Value: Read Key : Analysis.CPU.mSec Value: 4155 Key : Analysis.DebugAnalysisManager Value: Create Key : Analysis.Elapsed.mSec Value: 17672 Key : Analysis.Init.CPU.mSec Value: 156 Key : Analysis.Init.Elapsed.mSec Value: 2506 Key : Analysis.Memory.CommitPeak.Mb Value: 258 Key : Timeline.Process.Start.DeltaSec Value: 30 Key : WER.OS.Branch Value: 19h1_release Key : WER.OS.Timestamp Value: 2019-03-18T12:02:00Z Key : WER.OS.Version Value: 10.0.18362.1 Key : WER.Process.Version Value: 1.0.0.0 CONTEXT: (.ecxr)rax=10c300001e00000b rbx=00007ff622c4e980 rcx=0000000000000070 rdx=00007ff622c4e980 rsi=00007ff61afbbec0 rdi=00007ff622c4e980 rip=00007ff61afbbee3 rsp=000000ab73defa00 rbp=000000000010f717 r8=0000000000000001 r9=0000000000000013 r10=0000000000000000 r11=0000000000000015 r12=10c0000000000000 r13=0000000000000000 r14=0000000000000000 r15=000000000000ffff iopl=0 nv up ei pl nz na pe nc cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202 r5apex!F+0xac123: 00007ff6`1afbbee3 6644397938 cmp word ptr [rcx+38h],r15w ds:00000000`000000a8=???? Resetting default scope EXCEPTION_RECORD: (.exr -1)ExceptionAddress: 00007ff61afbbee3 (r5apex!F+0x00000000000ac123) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 0000000000000000 Parameter[1]: 00000000000000a8 Attempt to read from address 00000000000000a8 PROCESS_NAME: r5apex.exe READ_ADDRESS: 00000000000000a8 ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s. EXCEPTION_CODE_STR: c0000005 EXCEPTION_PARAMETER1: 0000000000000000 EXCEPTION_PARAMETER2: 00000000000000a8 STACK_TEXT: 000000ab`73defa00 00007ff6`1b018d8d : 00000000`00000000 00007ff6`22c4e7a0 00007ff6`1afbbec0 00000000`00000000 : r5apex!F+0xac123 000000ab`73defad0 00007ff6`1b0184b0 : ffffffff`ffffffff 00000000`00000370 00000000`00000001 00000000`00000000 : r5apex!LauncherMain+0x13dbd 000000ab`73defb00 00007ff6`1b018b03 : ffffffff`ffffffff 00000000`00000000 ffffffff`00000015 00000000`00000000 : r5apex!LauncherMain+0x134e0 000000ab`73defba0 00007ff6`1b0192c5 : 00007ff6`00000000 00000000`00000000 ffffffff`ffffffff ffffffff`ffffffff : r5apex!LauncherMain+0x13b33 000000ab`73defc50 00007ffd`d1fb7c24 : 00000000`00000001 00000270`e8116748 00007ff6`22d2f7f0 00000000`00000004 : r5apex!LauncherMain+0x142f5 000000ab`73defcf0 00007ffd`d2dad721 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14 000000ab`73defd20 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21 SYMBOL_NAME: r5apex!F+ac123 MODULE_NAME: r5apex IMAGE_NAME: r5apex.exe STACK_COMMAND: ~15s ; .ecxr ; kb FAILURE_BUCKET_ID: NULL_CLASS_PTR_READ_c0000005_r5apex.exe!F OS_VERSION: 10.0.18362.1 BUILDLAB_STR: 19h1_release OSPLATFORM_TYPE: x64 OSNAME: Windows 10 IMAGE_VERSION: 1.0.0.0 FAILURE_ID_HASH: {2285a14a-e9a3-2155-14f8-760c8b003d5e} Followup: MachineOwner
Playing on PC (Steam), AMD Ryzen 5 3600X and a 1070, 16 gb ram, nothing overclocked.
So far I have tried all of the following to no avail:
- Clean booting
- Driver updates
- System checks (memory, windows)
- Anticheat priority low/ cleaning anticheat
- Verifying integrity of game files
- Different RAM
- Running as administrator and disabling fullscreen optimizations
Solved! Go to Solution.
April 2021
Good news! I found the source of my issues. Bad news! It's the gpu.
In testing every piece of hardware (this started popping up in other games) it looks like my VRAM in my GPU is bust.
April 2021
try a fixed frequency at a set voltage in ryzen master like 3.8ghz at 1.2v
April 2021
Tried with with a few voltages/frequencies with no success.
Some other things I've tried in the meantime -
Flashing Bios
Adjusting Page File
Motherboard drivers and Motherboard flash with latest bios
taking out the gpu and putting it back in
April 2021
Good news! I found the source of my issues. Bad news! It's the gpu.
In testing every piece of hardware (this started popping up in other games) it looks like my VRAM in my GPU is bust.