Help us improve Answers HQ! Take Survey No, Thanks

Re: Crashing During game play. Every part of the game

by EA_Cade
Reply

Original Post

Crashing During game play. Every part of the game

[ Edited ]
★★★★ Novice

I love Anthem. I wish I could play it for more than a 1/2 hour. Sometimes the game just closes. Sometimes my comp locks up, sometimes I get the windows blue screen of death...Some mouse pointer error?

 

I have a:

 

Windows 10 Pro

Ausus 399x Alpha Extreme MB

Threadripper 2920X

64MB Ram

ROG 3 fan radiator water cooler

Nvidia GTX1080 ti GC , water cooled

 

Even on Ultra settings my temps are stable at  55C for CPU & 60 C for GPU

When I'm playing the game Task Manager never shows me using more than 30% of the CPU or 7GB of ram out of 64 total MB!

 

All drivers are updated.

I even tried Disabling My firewall and Virus program.

I installed game fresh on my C drive which is a N970 M2 drive Raid 0 With 1GB storage.

 

I'm about to quit and come back later maybe for 1.4? This is disappointing. None of my other games crash. Though I don't play any other EA games so I don't know if its the Origin platform or Anthem Itself...

 

Message 1 of 7 (335 Views)

Re: Crashing During game play. Every part of the game

Community Manager
@Bashfall Hiya, have you already tried repairing the game in Origin?
-EA_Cade
Message 2 of 7 (314 Views)

Re: Crashing During game play. Every part of the game

[ Edited ]
★★★★ Novice

@EA_Cadeyes

 

For the hell of it I ran it again just now. 2-1/2 minutes and found nothing wrong.

Message 3 of 7 (304 Views)

Re: Crashing During game play. Every part of the game

[ Edited ]
★★★★ Novice

I just got a Windows blue screen of death shutdown while playing today.

 

I had no other programs open. I even had my corsair keyboard software closed and Razer mouse tray icon closed. All Anti virus and firewalls were disabled.

 

The error code from windows was:

 

Kmode_exception_not_ Handled

 

Update:

 

Looked up this error and checked driver. Driver was up to date.

Message 4 of 7 (280 Views)
Highlighted

Re: Crashing During game play. Every part of the game

Community Manager
@Bashfall OK, can you try a http://bit.ly/Clean_Boot to see if the game still crashes after?
-EA_Cade
Message 5 of 7 (246 Views)

Re: Crashing During game play. Every part of the game

★★★★ Novice
@EA_Cade Since I tried this I haven't had a crash in a couple hours. I'll bang on it hard tonight and see if it keeps being stable Standard smile
Message 6 of 7 (214 Views)

Re: Crashing During game play. Every part of the game

★★★★ Novice

Ok I've done some extensive testing and this is what I found:

 

When I disable all my start up apps besides windows nothing changes.

 

BUT whan I set my Bios on my asus 399X extreme alpha to DHCP for my ram overclocking it crashes everytime, constantly. I have 3333MHz Ram and when I set the board to utilize the ram at that setting I crash constantly. But when I leave it on Auto, no crashes.

 

I would think that at this point its my MB for some reason, yet when I have this setting set to 333MHZ for Star Citizen, boarderlands 2, Guild wars 2....etc I don't experience any crashes.

Message 7 of 7 (128 Views)

fifa-18-promo-circle

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

all-ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help