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Re: Crash when playing apex

by Kapkan079
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Crash when playing apex

★ Novice

I have reinstalled apex and origin but it still keep happening

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Re: Crash when playing apex

Champion
@Kapkan079 could you please provide a dxDiag?
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Also let me know if you have the latest drivers installed for your graphic card
I am a Volunteer for Answers HQ, I do not work for EA
Message 2 of 6 (150 Views)
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Re: Crash when playing apex

★ Novice

I use rx 580
driver 20.4.2

Message 3 of 6 (108 Views)
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Re: Crash when playing apex

Community Manager

Hey @Kapkan079

 

Are you getting the error in that second screenshot from Apex Legends, or is something else crashing at the same time? 

 

 

/Kent

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Re: Crash when playing apex

★ Novice

I got 2 errors at the same time. First one is engine error and then default language error

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Re: Crash when playing apex

Community Manager

@Kapkan079 

 

Looking at the DxDiag you attached it looks like there are some other programs crashing as well. I'm wondering if this is related to the crashes you're seeing in Apex Legends. 

 

When you have a chance can you try starting up your PC in a Clean Boot to see if that helps at all? If there is something else running on your PC that might be related to these crashes this may help get around it. 

 

For more info on how to set up a Clean Boot check out the EA Help website. Let me know if you're still running into any crashes after that. Thanks!

 

 

/Kent

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