Crash & Stop C&C Rivals when i start a game vs Player

[mcclu]

Hi, I have a big problem with C&C Rivals. When I start a battle in Iron league versus player, my game crash after downloading vs a other player. No way to go on.

0 problem vs IA during tutorial.

My device: Mi4c Xiaomi

Help!

[EA_HighCommand]

Hi @mcclu and sorry to hear that.

Can provide us with your PersonaID (found in Settings -> About) and a screenshot of your device specs from the phone's Settings -> About this device, please?

Additionally, have you closed all background apps and reinstalled the game from the PlayStore already? If not, I would recommend doing so.

[mcclu]

Sent! as an attachment. 

My personaID is : 1004146758548

Already done. I have reinstalled the game from the PlayStore twice & clean. Same problem. 

[EA_HighCommand]

Thanks for the swift reply and the requested details.

I've checked your account and there appears to be 1 file responsible for the crashes. I get the team to have a look at it.