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Re: Crash after update Season 1

by TheeDigitalMan
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Re: Crash after update Season 1

[ Edited ]
★★★★ Novice

Hello,

 

I was crashing so much more since last update.
After reading OrioStorm posts, figuring out that it was cpu side and another post of someone reporting to intel, I decided to update my motherboard bios (MSI z390). Since I did that I didn't have crash anymore after playing 2 hours. (I was crashing every 5-10 minutes before). 

Maybe it's a workaround? My old version was 7B17v12 and I updated to 7B17v15  https://fr.msi.com/Motherboard/support/MPG-Z390-GAMING-PRO-CARBON#down-bios

 

I'll let you know if crashes come back.

 

Message 2061 of 2,185 (629 Views)
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Re: Crash after update Season 1

★★ Apprentice

@Igothe When you update bios, all of your old settings and profiles are deleted.

Are you absolutely 100% sure that you used the exact same settings as before?
Because I looked at these bioses; they do nothing to fix the Intel timing problem. 

The newest microcode for 9900K (Microcode AE), which isn't even available via bios flashing yet, doesn't even fix this issue

(you can install the newest microcode by modding your bios with UEFI Bios updater on win-raid forums).

What are your specs and what voltages and cpu speeds are you set at?  Because these crashes can be fixed either by downclocking the CPU --or--raising the cpu core voltage, unfortunately far beyond what any other game or stress test requires for stability (only AVX small FFT prime95 --29.8 build 3 requires more cpu voltage than Apex Legends at the moment--and runs 30C hotter also!).

Message 2062 of 2,185 (621 Views)
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Re: Crash after update Season 1

[ Edited ]
★★★★ Novice

So, it's 5 hours now without any crash.

Before I updated my bios I didn't change anything on it, so I guess it was just defaut setting with xmp on. There was no overclocking on it.

My settings are exactly the same now, default + xmp. 

 

I didn't downclock my processor like the actual workaround advice.

Only thing I changed is my Bios version and I don't have crash anymore, so, I guess, if you have MSI motherboard you should give it a try...

 

I join my last crash log here (the one before I decided to update bios)

 

My hardware is:

 

intel 9900k

msi z390 gaming pro carbon

Zotac amp core 2080ti

Message 2063 of 2,185 (612 Views)
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Re: Crash after update Season 1

★★ Apprentice

@Igothe What's your CPU voltage and cache speed and CPU core speed though?
Your MSI should have access to VR VOUT.  Download HWInfo and you can use VR VOUT for your idle and load voltages.

 

The only reason I can think of, if all you did was use optimized defaults (which uses autovoltages, which are determined by CPU VID and the AC/DC loadlines (NOT loadline calibration!), is that the older bioses defaulted to a higher cache frequency.  Gigabyte used a x47 cache ratio with defaults on the release Z390 bioses.  This was changed to x43 for obvious reasons (not all CPU's can run a x47 cache without huge bumps to CPU Vcore (controls L1 and L2 cache voltages) and VCCIO (L3 cache and memory controller).

Message 2064 of 2,185 (601 Views)
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Re: Crash after update Season 1

★★ Novice

 Apex crashing nearly every game.

 

crash:
{
R5Apex: 00000000002F2DCA
EXCEPTION_ILLEGAL_INSTRUCTION: C000001D
}
cpu: "Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz"
ram: 16 // GB
callstack:
{
KERNELBASE: 000000000008667C
ntdll: 00000000000A810B
ntdll: 000000000008FD56
ntdll: 00000000000A46AF
ntdll: 0000000000004BEF
ntdll: 00000000000A341E
R5Apex: 00000000002F2DCA
R5Apex: 00000000004C0B56
R5Apex: 00000000004C0F47
R5Apex: 00000000004BF767
R5Apex: 00000000004C1502
KERNEL32: 0000000000017974
ntdll: 000000000006A271
}
registers:
{
rax = 1
rbx = 0x0000007C13FBBF80
rcx = 0
rdx = 8
rsp = 0x0000007C13E0FB60
rbp = 386 // 0x00000182
rsi = 0x000001F7ED69BEA0
rdi = 1910 // 0x00000776
r8 = 0
r9 = 26100 // 0x000065F4
r10 = 447828 // 0x0006D554
r11 = 447828 // 0x0006D554
r12 = 448215 // 0x0006D6D7
r13 = 448215 // 0x0006D6D7
r14 = 1
r15 = 0x000001F6DF1736D0
rip = 0x00007FF647C12DCA
xmm0 = [ [2.1000008e+11, 0, 0, 0], [0x524393EC, 0x00000000, 0x00000000, 0x00000000] ]
xmm1 = [ [1e+12, 0, 0, 0], [0x5368D4A5, 0x00000000, 0x00000000, 0x00000000] ]
xmm2 = [ [5.7617698, 0, 0, 0], [0x40B8606B, 0x00000000, 0x00000000, 0x00000000] ]
xmm3 = [ [1.2099722e+12, 0, 0, 0], [0x538CDBFB, 0x00000000, 0x00000000, 0x00000000] ]
xmm4 = [ [27904442, 0, 0, 0], [0x4BD4E4DD, 0x00000000, 0x00000000, 0x00000000] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [27904442, 0, 0, 0], [0x4BD4E4DD, 0x00000000, 0x00000000, 0x00000000] ]
xmm7 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm8 = [ [685584.13, 1542564.3, 2742336.5, 68558416], [0x49276102, 0x49BC4D22, 0x4A276102, 0x4C82C3CA] ]
xmm9 = [ [3.4028235e+38, 3.4028235e+38, 3.4028235e+38, 3.4028235e+38], [0x7F7FFFFF, 0x7F7FFFFF, 0x7F7FFFFF, 0x7F7FFFFF] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm12 = [ [0.60000002, 0, 0, 0], [0x3F19999A, 0x00000000, 0x00000000, 0x00000000] ]
xmm13 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm14 = [ [13.8, 0, 0, 0], [0x415CCCCD, 0x00000000, 0x00000000, 0x00000000] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1554860081

Message 2065 of 2,185 (574 Views)
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Crashing a lot

★★ Novice

Keep getting crashes, a few a night, here is my text file.. 

 

crash:
{
R5Apex: 00000000002F2DCA
EXCEPTION_ACCESS_VIOLATION(write): FFFFFFFFFFFFFF8C
}
cpu: "Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz"
ram: 32 // GB
callstack:
{
KERNELBASE: 000000000008667C
ntdll: 00000000000A810B
ntdll: 000000000008FD56
ntdll: 00000000000A46AF
ntdll: 0000000000004BEF
ntdll: 00000000000A341E
R5Apex: 00000000002F2DCA
R5Apex: 00000000004C0B56
R5Apex: 00000000004C0F47
R5Apex: 00000000004BF767
R5Apex: 00000000004C1502
KERNEL32: 0000000000017974
ntdll: 000000000006A271
}
registers:
{
rax = 1
rbx = 0x0000000BE45BC0B0
rcx = 0
rdx = 8
rsp = 0x0000000BE420F460
rbp = 125
rsi = 0x000001888FAC23A0
rdi = 1911 // 0x00000777
r8 = 0
r9 = 22812 // 0x0000591C
r10 = 447828 // 0x0006D554
r11 = 447828 // 0x0006D554
r12 = 448215 // 0x0006D6D7
r13 = 448215 // 0x0006D6D7
r14 = 1
r15 = 0x00000187441DA9B0
rip = 0x00007FF7C8742DCA
xmm0 = [ [2.1000008e+11, 0, 0, 0], [0x524393EC, 0x00000000, 0x00000000, 0x00000000] ]
xmm1 = [ [1e+12, 0, 0, 0], [0x5368D4A5, 0x00000000, 0x00000000, 0x00000000] ]
xmm2 = [ [5.7617202, 0, 0, 0], [0x40B86003, 0x00000000, 0x00000000, 0x00000000] ]
xmm3 = [ [1.2099618e+12, 0, 0, 0], [0x538CDBAC, 0x00000000, 0x00000000, 0x00000000] ]
xmm4 = [ [38240892, 0, 0, 0], [0x4C11E09F, 0x00000000, 0x00000000, 0x00000000] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [38240892, 0, 0, 0], [0x4C11E09F, 0x00000000, 0x00000000, 0x00000000] ]
xmm7 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm8 = [ [4284900, 11902500, 23328900, 57608100], [0x4A82C3C8, 0x4B359E24, 0x4BB1FC42, 0x4C5BC1E9] ]
xmm9 = [ [4.2848998e+08, 3.4028235e+38, 3.4028235e+38, 3.4028235e+38], [0x4DCC51E8, 0x7F7FFFFF, 0x7F7FFFFF, 0x7F7FFFFF] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm12 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm13 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm14 = [ [13.8, 0, 0, 0], [0x415CCCCD, 0x00000000, 0x00000000, 0x00000000] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1554860081

Message 2066 of 2,185 (565 Views)
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Re: EXCEPTION_ACCESS_VIOLATION(write): 00007FF76F74F004

★★★ Novice

Thank you.

Here's another one different crash Standard smile

My guess was it's my memory clock problem.

But now I think the problem was in my Nvidia video card + FreeSync enabled (monitor is now supported by Nvidia G Sync).

I got no errors after disabling it.

Message 2067 of 2,185 (552 Views)
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Apex Crash Report

★ Apprentice

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number RTX 2080TI
Enter RAM memory size in GB 32
What is your gamertag/PSN ID/EA Account name? Qazaq_D
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. real_11cezii , JaLnwza
Which Legend were you playing (if applicable)? Bangalore
Which Legends were your squad mates using (if applicable)? Lifeline, Wraith
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Its happened at multiple different spots.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Doing different things. Fighting, running to another location, looting etc.
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 3
When did this happen? (dd.mm.yy hh:mm) 02.05.2019 21:18
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Game crashes to desktop.
What should be happening instead? No crash, continuous gameplay.
Steps: How can we find the bug ourselves? No idea.

Multiple crashes.

Message 2068 of 2,185 (550 Views)
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Re: Crash after update Season 1

★★ Newbie

I also crashed, here is my crash log

Message 2069 of 2,185 (538 Views)
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Re: Crash after update Season 1

Message 2070 of 2,185 (438 Views)
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