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Re: Apex Crash

by MrDakk
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Original Post

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Re: Crash after update Season 1

★★★★ Novice

Newest Crash

Message 1971 of 2,184 (253 Views)
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Apex Crash

★ Novice

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number AMD Ryzen 1500x
Enter RAM memory size in GB 8
What is your gamertag/PSN ID/EA Account name? SerFlameAlot
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Wraith
Which Legends were your squad mates using (if applicable)? Mirage and Pathfinder
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. At the very top of the mountains near The Bridge, moving to Watchtower South
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Just moving
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 2
When did this happen? (dd.mm.yy hh:mm) 25/04/19 11:xx
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The game crashes
What should be happening instead? The game should keep running, I guess
Steps: How can we find the bug ourselves? I don't know how you can crash your own game

Crash Report: 

 

crash:
{
module@00007FFBDB830000: 00000000007515CE
EXCEPTION_ACCESS_VIOLATION(read): 00000000000000C0
}
cpu: "AMD Ryzen 5 1500X Quad-Core Processor "
ram: 8 // GB
callstack:
{
KERNELBASE: 000000000008667C
ntdll: 00000000000A810B
ntdll: 000000000008FD56
ntdll: 00000000000A46AF
ntdll: 0000000000004BEF
ntdll: 00000000000A341E
module@00007FFBDB830000: 00000000007515CE
module@00007FFBDB830000: 0000000000032691
module@00007FFBDB830000: 000000000070A18F
module@00007FFBDB830000: 00000000006FE989
module@00007FFBDB830000: 0000000000897DCC
KERNEL32: 0000000000017974
ntdll: 000000000006A271
}
registers:
{
rax = 0
rbx = 0x000001F59A656B40
rcx = 0x000001F5978B46C8
rdx = 0x000001F5978B46C8
rsp = 0x00000053CEF3F650
rbp = 3
rsi = 0x000001F557E9FA90
rdi = 0x000001F557E9FA90
r8 = 32
r9 = 0xC0088100
r10 = 19696 // 0x00004CF0
r11 = 8
r12 = 0
r13 = 0
r14 = 3
r15 = 0
rip = 0x00007FFBDBF815CE
xmm0 = [ [1.0928424e-38, 6.1062266e-16, 2.9961545, -3.2654898e+11], [0x00770000, 0x26300000, 0x403FC0FF, 0xD2980FAC] ]
xmm1 = [ [2.9272564e-39, 0, 0, 0], [0x001FE000, 0x00000000, 0x00000000, 0x00000000] ]
xmm2 = [ [-nan, -nan, -nan, -nan], [-1, -1, -1, -1] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1554860081

Message 1972 of 2,184 (247 Views)
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Re: Apex Crash

[ Edited ]
★★★★★ Novice

If you are experiencing the following crash:

 

R5Apex: 00000000002F2DCA
EXCEPTION_BREAKPOINT: 80000003

 

And you overclock your PC, especially over 5GHz for the i9 CPUs, you need to down clock or return to stock CPU settings. You may also need to increase your VCore voltage.

 

For example, 4.8GHz @ 1.28v is completely stable where as 5GHz @ any voltage is not stable.

 

Please see the post from @OrioStorm in this thread:

 

https://answers.ea.com/t5/Technical-Issues/Apex-Legends-Crash-no-error-PC-apex-crash-txt/m-p/7816829...

 

You may not crash in any other game, but the logic in this game is encountering a CPU bug.

 

We need a sticky at the top of the forum.

 

@Eruzerion @umz24 

Message 1973 of 2,184 (218 Views)
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Re: Apex Crash

★ Apprentice
No need for all of that, just need to set the AVX offset in the bios to 3 or -3 and that's it
Message 1974 of 2,184 (202 Views)
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Re: Apex Legends Crash Logs Dump

EA Respawn Team

@MikeyHNWY and @SerFlameAlot, your crashes are in some thread created by some 3rd party DLL, not in Apex.

 

The crash logs mention "module@..." because Windows didn't tell us the name of the DLL, so unfortunately I can't help you figure out what DLL is crashing.

 

I did double-check that those offsets do not make a valid callstack in r5apex.exe, so I know that the mystery module is not r5apex. Unfortunately, I really can't tell anything else from the limited information in the crash log.

 

Some things that it could be:

  • video card drivers
  • audio drivers
  • in-game overlays
  • recording software
  • antivirus
  • Windows modules
  • ???
Message 1975 of 2,184 (203 Views)
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Re: Apex Legends Crash Logs Dump

★ Novice
Thanks for the help, I'll check if all my drivers are updated and see whether it crashes again
Message 1976 of 2,184 (200 Views)
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Crashing Randomly

★★ Novice

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Geforce GTX1070
Enter RAM memory size in GB 16 GB
What is your gamertag/PSN ID/EA Account name? JimmyTheCrackFox
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Lifeline
Which Legends were your squad mates using (if applicable)? Bloodhound, Pathfinder
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Swamps
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Normal gameplay just walking around
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 25.04.19 18:30
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Crash to desktop and it tells me there is a crash report in documents
What should be happening instead? Not crashing
Steps: How can we find the bug ourselves? Unclear

Using overclocked CPU and G-sync

Message 1977 of 2,184 (230 Views)
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Re: Crash after update Season 1

EA Respawn Team

@MrHotBlooded, your crash is actually in your ATI driver, not Apex itself. I recommend updating your video card driver and trying again.

Message 1978 of 2,184 (266 Views)
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Re: Crash after update Season 1

EA Respawn Team

I'm in the process of looking over the crash logs in this post, starting at the end and working my way back. So far, all these crashes are the Intel CPU crash.

 

@OmniBallistix 

@DJSlumo 
@TheTurbopolyp 

@tumor_0 

@DvS-Diablo 

@twitch_nootstuff 
@umz24 
@Tv_Faya 

@solrflar 

@MiggytheGreat23 

@ERUziON

 

As mentioned in another thread, these are always fixed by lowering your clock speed, even if you aren't overclocking. That is the one and only known fix. It appears to be a timing flaw in Intel hardware executing a specific instruction sequence. It isn't related to the program being too intense for the CPU, or to Apex doing anything wrong.

 

We are trying to change this function to not expose this crash on Intel CPUs in a future patch, but I can't promise when that change will come out.

Message 1979 of 2,184 (265 Views)
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Re: Crash after update Season 1

[ Edited ]
★★★★★ Novice

FYI, for those of you wondering who @OrioStorm is, he's an Engineer at Respawn Entertainment:

 

https://answers.ea.com/t5/Technical-Issues/Apex-Legends-Crash-no-error-PC-apex-crash-txt/m-p/7790765...

 

Please read through that thread, we've done extensive testing to show that overclocking causes most of the crashes. AVX offset might correct it for some but not others, but I believe @Falkentyne has proven that AVX isn't really used in Apex.

Message 1980 of 2,184 (283 Views)
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