Re: Crash after update Season 1

by solrflar
Reply

Original Post

Re: Crash error

★★ Novice

crash:
{
R5Apex: 00000000002F2DCA
EXCEPTION_ACCESS_VIOLATION(write): FFFFFFFFFFFFFF8C
}
cpu: "Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz"
ram: 16 // GB
callstack:
{
KERNELBASE: 000000000008667C
ntdll: 00000000000A810B
ntdll: 000000000008FD56
ntdll: 00000000000A46AF
ntdll: 0000000000004BEF
ntdll: 00000000000A341E
R5Apex: 00000000002F2DCA
R5Apex: 00000000004C0B56
R5Apex: 00000000004C0F47
R5Apex: 00000000004BF767
R5Apex: 00000000004C1502
KERNEL32: 0000000000017974
ntdll: 000000000006A271
}
registers:
{
rax = 1
rbx = 0x0000002E273BC280
rcx = 0
rdx = 16
rsp = 0x0000002E2700F8C0
rbp = 409 // 0x00000199
rsi = 0x0000019E603FABE0
rdi = 2171 // 0x0000087B
r8 = 0
r9 = 23902 // 0x00005D5E
r10 = 447828 // 0x0006D554
r11 = 447828 // 0x0006D554
r12 = 448215 // 0x0006D6D7
r13 = 448215 // 0x0006D6D7
r14 = 1
r15 = 0x0000019D3BBB3670
rip = 0x00007FF674FD2DCA
xmm0 = [ [2.1000008e+11, 0, 0, 0], [0x524393EC, 0x00000000, 0x00000000, 0x00000000] ]
xmm1 = [ [1e+12, 0, 0, 0], [0x5368D4A5, 0x00000000, 0x00000000, 0x00000000] ]
xmm2 = [ [5.7612824, 0, 0, 0], [0x40B85C6D, 0x00000000, 0x00000000, 0x00000000] ]
xmm3 = [ [1.2098698e+12, 0, 0, 0], [0x538CD8EE, 0x00000000, 0x00000000, 0x00000000] ]
xmm4 = [ [1.3023766e+08, 0, 0, 0], [0x4CF8689C, 0x00000000, 0x00000000, 0x00000000] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [1.3023766e+08, 0, 0, 0], [0x4CF8689C, 0x00000000, 0x00000000, 0x00000000] ]
xmm7 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm8 = [ [4284900, 7617600, 11902500, 23328900], [0x4A82C3C8, 0x4AE87880, 0x4B359E24, 0x4BB1FC42] ]
xmm9 = [ [1.9044e+08, 3.4028235e+38, 3.4028235e+38, 3.4028235e+38], [0x4D359E24, 0x7F7FFFFF, 0x7F7FFFFF, 0x7F7FFFFF] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm12 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm13 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm14 = [ [13.8, 0, 0, 0], [0x415CCCCD, 0x00000000, 0x00000000, 0x00000000] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1554860081

Message 1961 of 2,184 (479 Views)

Re: Crash error

★ Apprentice

CRASH POST 19 

Message 1962 of 2,184 (472 Views)

Re: Crash after update Season 1

★ Novice

Here is my crash log

Message 1963 of 2,184 (442 Views)

Re: Crash after update Season 1

★★ Novice

4th one this week - sigh. Must have something to do with having 10+ kills and all gold equipment >Standard smile

Message 1964 of 2,184 (433 Views)

Re: Crash after update Season 1

★★★ Apprentice

All - There's a detailed theoretical explanation on many of our issues on a separate thread below about crashing which mostly can be attributed to a bug within our intel CPUs. I am still pinning my hopes it's not on our end (and on our CPU overclock) since this is the only game that makes my PC crash intermittently in-game. 

 

 

Please refer to @OrioStorm's post below. Pretty good explanation IMO. 

 

https://answers.ea.com/t5/Technical-Issues/Apex-Legends-Crash-no-error-PC-apex-crash-txt/td-p/776616...

Message 1965 of 2,184 (425 Views)

Re: Crash after update Season 1

[ Edited ]
★★★ Apprentice

BTW, here's my crash log. 

Message 1966 of 2,184 (420 Views)

Re: Apex Legends Crash Logs Dump

★★★ Novice

After reading the forums several users mentioned going into Bios and adding a -2 or -3 setting to AVX offset. I set it to -3 and it seems to have stopped my crashing! This is the first day since release my game did not crash. Played for roughly 7 hours and the game did not explode once. If you're game is constantly crashing PLEASE try this setting!

Message 1967 of 2,184 (524 Views)

Re: Apex Legends Crash Logs Dump

[ Edited ]
★★★ Newbie

This has been happening ever since the update last week, previously I had no issues with Apex other than the first few days of launch. Any help or advice would be appreciated!

 

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA 1070
Enter RAM memory size in GB 32
What is your gamertag/PSN ID/EA Account name? MikeyHNWY
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible: DezertCoyote PepeTDestroyer
Which Legend were you playing (if applicable)? Bangalore
Which Legends were your squad mates using (if applicable)? 
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Running mid game
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Running
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 2
When did this happen? (dd.mm.yy hh:mm) 24/04/1029
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? crashes to desktop
What should be happening instead? game running
Steps: How can we find the bug ourselves? posted crash ,txt

 

 

crash:
{
module@00007FFFB7AD0000: 0000000000B17790
EXCEPTION_ACCESS_VIOLATION(write): 0000000000000338
}
cpu: "AMD Ryzen 5 1600 Six-Core Processor "
ram: 32 // GB
callstack:
{
KERNELBASE: 00000000000EBDD0
ntdll: 00000000000A3167
ntdll: 000000000008B5E6
ntdll: 000000000009F7DD
ntdll: 000000000000D856
ntdll: 000000000009E70E
module@00007FFFB7AD0000: 0000000000B17790
module@00007FFFB7AD0000: 0000000000B149C9
module@00007FFFB7AD0000: 0000000000C13013
module@00007FFFB7AD0000: 0000000000B0DDE8
module@00007FFFB7AD0000: 0000000000C9BBEC
module@00007FFFB7AD0000: 0000000000C94FBE
module@00007FFFB7AD0000: 00000000001B019A
module@00007FFFB7AD0000: 00000000003A50DE
module@00007FFFB7AD0000: 0000000000398EB0
module@00007FFFB7AD0000: 00000000003A17AD
module@00007FFFB7AD0000: 00000000003A1659
module@00007FFFB7AD0000: 000000000039899D
module@00007FFFB7AD0000: 0000000000BF5C0A
module@00007FFFB7AD0000: 00000000012A02AC
KERNEL32: 0000000000014034
ntdll: 0000000000073691
}
registers:
{
rax = 192
rbx = 0x000001F891C22BC0
rcx = 224
rdx = 0x000001FA8043C890
rsp = 0x000000953E5CEA20
rbp = 0x000001F891C22B00
rsi = 0
rdi = 0x000001FA8043C890
r8 = 0x000001F88EDCFD04
r9 = 192
r10 = 1
r11 = 0x000001F9A4158400
r12 = 1
r13 = 0
r14 = -113 // 0xFFFFFF8F
r15 = 0x000001F8B6436160
rip = 0x00007FFFB85E7790
xmm0 = [ [3119142, 0, 0, 0], [0x4A3E6098, 0x00000000, 0x00000000, 0x00000000] ]
xmm1 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm2 = [ [130998.94, 0, 0, 0], [0x47FFDB78, 0x00000000, 0x00000000, 0x00000000] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1554860081

Message 1968 of 2,184 (506 Views)

Apex Legends Crash

★★★ Newbie

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number EVGA RTX 2080 ti
Enter RAM memory size in GB 32
What is your gamertag/PSN ID/EA Account name? Eruzerion
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Bangalore
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. mid air after dropship
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Flying in mid air from dropship
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 3
When did this happen? (dd.mm.yy hh:mm) 25/04/1029
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? crashes to desktop
What should be happening instead? game running
Steps: How can we find the bug ourselves? posted crash ,txt

crash:
{
R5Apex: 00000000002F2DCA
EXCEPTION_BREAKPOINT: 80000003
}
cpu: "Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz"
ram: 32 // GB
callstack:
{
KERNELBASE: 000000000008667C
ntdll: 00000000000A810B
ntdll: 000000000008FD56
ntdll: 00000000000A46AF
ntdll: 0000000000004BEF
ntdll: 00000000000A341E
R5Apex: 00000000002F2DCA
R5Apex: 00000000004C0B56
R5Apex: 00000000004C0F47
R5Apex: 00000000004C10F9
R5Apex: 00000000002F3C58
R5Apex: 00000000006612A9
R5Apex: 00000000004C0B56
R5Apex: 00000000004C0F47
R5Apex: 00000000004BF767
R5Apex: 00000000004C1502
KERNEL32: 0000000000017974
ntdll: 000000000006A271
}
registers:
{
rax = 1
rbx = 0x000000421A3BBF60
rcx = 0
rdx = 32
rsp = 0x000000421A7BBDB0
rbp = 2496 // 0x000009C0
rsi = 0x000001AFDFA74AC0
rdi = 1922 // 0x00000782
r8 = 0
r9 = 27221 // 0x00006A55
r10 = 447828 // 0x0006D554
r11 = 447828 // 0x0006D554
r12 = 448215 // 0x0006D6D7
r13 = 448215 // 0x0006D6D7
r14 = 1
r15 = 0x000001AE34ECF8B0
rip = 0x00007FF69D232DCA
xmm0 = [ [4.839082e+09, 0, 0, 0], [0x4F903744, 0x00000000, 0x00000000, 0x00000000] ]
xmm1 = [ [2.304324e+10, 0, 0, 0], [0x50ABAF7E, 0x00000000, 0x00000000, 0x00000000] ]
xmm2 = [ [5.5452704, 0, 0, 0], [0x40B172DB, 0x00000000, 0x00000000, 0x00000000] ]
xmm3 = [ [2.6834018e+10, 0, 0, 0], [0x50C7EDD4, 0x00000000, 0x00000000, 0x00000000] ]
xmm4 = [ [1.0483028e+09, 0, 0, 0], [0x4E79EF53, 0x00000000, 0x00000000, 0x00000000] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [1.0483028e+09, 0, 0, 0], [0x4E79EF53, 0x00000000, 0x00000000, 0x00000000] ]
xmm7 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm8 = [ [1904400, 4284900, 7617600, 11902500], [0x49E87880, 0x4A82C3C8, 0x4AE87880, 0x4B359E24] ]
xmm9 = [ [47610000, 3.4028235e+38, 3.4028235e+38, 3.4028235e+38], [0x4C359E24, 0x7F7FFFFF, 0x7F7FFFFF, 0x7F7FFFFF] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm12 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm13 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm14 = [ [13.8, 0, 0, 0], [0x415CCCCD, 0x00000000, 0x00000000, 0x00000000] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1554860081

Message 1969 of 2,184 (501 Views)

Re: Apex Legends Crash Logs Dump

★★ Novice

crash:
{
R5Apex: 00000000002F2DCA
EXCEPTION_BREAKPOINT: 80000003
}
cpu: "Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz"
ram: 16 // GB
callstack:
{
KERNELBASE: 000000000008667C
ntdll: 00000000000A810B
ntdll: 000000000008FD56
ntdll: 00000000000A46AF
ntdll: 0000000000004BEF
ntdll: 00000000000A341E
R5Apex: 00000000002F2DCA
R5Apex: 00000000004C0B56
R5Apex: 00000000004C0F47
R5Apex: 00000000004BF767
R5Apex: 00000000004C1502
KERNEL32: 0000000000017974
ntdll: 000000000006A271
}
registers:
{
rax = 1
rbx = 0x000000FE31FBBFB0
rcx = 0
rdx = 16
rsp = 0x000000FE3260FAD0
rbp = 1105 // 0x00000451
rsi = 0x0000022CE462DEC0
rdi = 2159 // 0x0000086F
r8 = 0
r9 = 26357 // 0x000066F5
r10 = 447828 // 0x0006D554
r11 = 447828 // 0x0006D554
r12 = 448215 // 0x0006D6D7
r13 = 448215 // 0x0006D6D7
r14 = 1
r15 = 0x000002299C828010
rip = 0x00007FF724A72DCA
xmm0 = [ [3.9992403e+13, 0, 0, 0], [0x56117DD4, 0x00000000, 0x00000000, 0x00000000] ]
xmm1 = [ [1.9044001e+14, 0, 0, 0], [0x572D3445, 0x00000000, 0x00000000, 0x00000000] ]
xmm2 = [ [5.7618756, 0, 0, 0], [0x40B86149, 0x00000000, 0x00000000, 0x00000000] ]
xmm3 = [ [2.3043125e+14, 0, 0, 0], [0x57519375, 0x00000000, 0x00000000, 0x00000000] ]
xmm4 = [ [1.1538516e+09, 0, 0, 0], [0x4E898CC2, 0x00000000, 0x00000000, 0x00000000] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [1.1538516e+09, 0, 0, 0], [0x4E898CC2, 0x00000000, 0x00000000, 0x00000000] ]
xmm7 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm8 = [ [1904400, 4284900, 7617600, 1.9044e+08], [0x49E87880, 0x4A82C3C8, 0x4AE87880, 0x4D359E24] ]
xmm9 = [ [3.4028235e+38, 3.4028235e+38, 3.4028235e+38, 3.4028235e+38], [0x7F7FFFFF, 0x7F7FFFFF, 0x7F7FFFFF, 0x7F7FFFFF] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm12 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm13 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm14 = [ [13.8, 0, 0, 0], [0x415CCCCD, 0x00000000, 0x00000000, 0x00000000] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1554860081

Message 1970 of 2,184 (536 Views)