Community Crashing Troubleshooting Guide

[Tv_Faya]

CRASH POST 18 

[Tv_Faya]

CRASH POST 19 

[Stunod_is_THICC]

the usual i guess

[Sisyfist]

Crashes when opening, here's the log.

[TheHebrewH4mmer]

Crashing in game, no prompt - screen freezes then disappears to desktop. Never had a crash once before until today.

[TheRipMasta]

Game's crashing like crazy still. Basically unplayable for me at this time..

[w0lrath]

CRASH EVERY TIME !!

[JocaPunisheR]

Thank's man, i did it yesterday and for now no crashes!

[ErionRo]

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number RX 580 Nitro+ 8GB
Enter RAM memory size in GB 8GB
What is your gamertag/PSN ID/EA Account name? ErionRo
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Caustic
Which Legends were your squad mates using (if applicable)? Bloodhound, Wraith
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Bridges
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Walking
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 21.4.2019 12:50
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Game Crashes
What should be happening instead? Game should not crash
Steps: How can we find the bug ourselves? I'm not sure

‌

crash:
{
!!!unknown-module!!!: 0000022EA239A195
EXCEPTION_ACCESS_VIOLATION(read): 0000022EA2AF9BB2
}
cpu: "Intel(R) Core(TM) i5-4440 CPU @ 3.10GHz"
ram: 8 // GB
callstack:
{
KERNELBASE: 00000000000EBDD0
ntdll: 00000000000A3167
ntdll: 000000000008B5E6
ntdll: 000000000009F7DD
ntdll: 000000000000D856
ntdll: 000000000009E70E
!!!unknown-module!!!: 0000022EA239A195
}
registers:
{
rax = 0x0000022EA2AF9BB2
rbx = 0x0000022EA2B3CCB0
rcx = 0x0000022EA2860000
rdx = 0x0000022EA2AF9BB2
rsp = 0x00000054A79CF890
rbp = 0x00000054A79CF919
rsi = 0x0000022EA2A0EE80
rdi = 0x0000022EA2B3D1F0
r8 = 0
r9 = 0x00000054A79CF4F0
r10 = -4096 // 0xFFFFF000
r11 = 0x00000054A79CF7C0
r12 = 4
r13 = 0
r14 = 0x0000022EA2AF9BB2
r15 = 0x0000022EA2A0EEB0
rip = 0x0000022EA239A195
xmm0 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm1 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1554860081

[TR_Scrapper]

Product: Apex Efsaneleri
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number nvidia 1080 ti
Enter RAM memory size in GB 16gb
What is your gamertag/PSN ID/EA Account name? Repparcs
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. TR_Dynamox7
Which Legend were you playing (if applicable)? banglore
Which Legends were your squad mates using (if applicable)? pathfinder
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. gemide causticin fıçısına ateş ettim
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. p2020 ile ateş ettim
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 21.04.2019 19,45
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? oyun oynayamam
What should be happening instead? böyle hatalar olmamalı yakışmıyor
Steps: How can we find the bug ourselves? bilmiyorum

‌

crash:
{
R5Apex: 00000000002F2E2A
EXCEPTION_ACCESS_VIOLATION(write): 0000000000000868
}
cpu: "Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz"
ram: 16 // GB
callstack:
{
KERNELBASE: 000000000008667C
ntdll: 00000000000A810B
ntdll: 000000000008FD56
ntdll: 00000000000A46AF
ntdll: 0000000000004BEF
ntdll: 00000000000A341E
R5Apex: 00000000002F2E2A
!!!unknown-module!!!: 000002AC2EE09EEC
}
registers:
{
rax = 502828 // 0x0007AC2C
rbx = 0x000000D85E5571A0
rcx = 0
rdx = 16
rsp = 0x000000D86740F660
rbp = 2687 // 0x00000A7F
rsi = 0x000002AE9BF5CA60
rdi = 2149 // 0x00000865
r8 = 0
r9 = 251474 // 0x0003D652
r10 = 447828 // 0x0006D554
r11 = 447828 // 0x0006D554
r12 = 448215 // 0x0006D6D7
r13 = 448215 // 0x0006D6D7
r14 = 1
r15 = 0x000002AC39A7EE90
rip = 0x00007FF75CBC2E2A
xmm0 = [ [2.5595145e+13, 0, 0, 0], [0x55BA3AAC, 0x00000000, 0x00000000, 0x00000000] ]
xmm1 = [ [1.218816e+14, 0, 0, 0], [0x56DDB38B, 0x00000000, 0x00000000, 0x00000000] ]
xmm2 = [ [5.7618861, 0, 0, 0], [0x40B8615F, 0x00000000, 0x00000000, 0x00000000] ]
xmm3 = [ [1.4747631e+14, 0, 0, 0], [0x57062101, 0x00000000, 0x00000000, 0x00000000] ]
xmm4 = [ [4.2795165e+08, 0, 0, 0], [0x4DCC1031, 0x00000000, 0x00000000, 0x00000000] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [4.2795165e+08, 0, 0, 0], [0x4DCC1031, 0x00000000, 0x00000000, 0x00000000] ]
xmm7 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm8 = [ [1904400, 4284900, 7617600, 11902500], [0x49E87880, 0x4A82C3C8, 0x4AE87880, 0x4B359E24] ]
xmm9 = [ [1.9044e+08, 3.4028235e+38, 3.4028235e+38, 3.4028235e+38], [0x4D359E24, 0x7F7FFFFF, 0x7F7FFFFF, 0x7F7FFFFF] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm12 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm13 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm14 = [ [13.8, 0, 0, 0], [0x415CCCCD, 0x00000000, 0x00000000, 0x00000000] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1554860081