Re: Crash after update Season 1

by BloodyDIANA
Reply

Original Post

Crash to Desktop every 3 games since Season Pass update

★★★ Newbie

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 970 STRIX
Enter RAM memory size in GB 16gb DDR3
What is your gamertag/PSN ID/EA Account name? cdessoll
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Tuffeuffe94
Which Legend were you playing (if applicable)? Mirage
Which Legends were your squad mates using (if applicable)? Lifeline
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Cascades
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Crouched down trying to pick something up in a house
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 3/22/2019 at 3:44
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Crash to desktop, I crash every 3 games on average
What should be happening instead? I should be playing
Steps: How can we find the bug ourselves? No idea, I havent been able to repeat it

The game crashes way too often

Message 621 of 2,184 (519 Views)

Re: Crash after update Season 1

★ Novice

I also crash but because of an unknown module...

Message 622 of 2,184 (628 Views)

Crash with no error on PC

★ Novice

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 1050ti
Enter RAM memory size in GB 8
What is your gamertag/PSN ID/EA Account name? SwedishBlatte
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. AkaiAzrael , HunterDG
Which Legend were you playing (if applicable)? Bloodhound
Which Legends were your squad mates using (if applicable)? Wraith, Mirage
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Hugging the mountain wall between the pit and runoff
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. wraith started making her portal
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 2
When did this happen? (dd.mm.yy hh:mm) 22.03.19 16:00 UTC+1
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The game closes itself with no warning
What should be happening instead? I should be able to keep playing
Steps: How can we find the bug ourselves? I dont know

This is so sad

Message 623 of 2,184 (520 Views)

Game crashes with no error

★★★ Newbie

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Radeon RX 580 Series
Enter RAM memory size in GB 8GB
What is your gamertag/PSN ID/EA Account name? erionro
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Octane
Which Legends were your squad mates using (if applicable)? Bangalore, Wraith
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Near Thunderdome
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Climbing a building
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 3
When did this happen? (dd.mm.yy hh:mm) 22.03.2019 16:30
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Game crashes with no error
What should be happening instead? Game should continue uninterrupted
Steps: How can we find the bug ourselves? Play the game and the game will probably crash

Game crashes with no error

Message 624 of 2,184 (522 Views)

Apex Legends Crash no error - PC

★ Novice

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX1080
Enter RAM memory size in GB 16gb
What is your gamertag/PSN ID/EA Account name? EPIX_MrDuck67
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. EPIX_Rin_M0, EPIX_Saviduba
Which Legend were you playing (if applicable)? Bangalore
Which Legends were your squad mates using (if applicable)? Octane, Wraith
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Slum Lakes
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Picking up heavy ammo
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 5
When did this happen? (dd.mm.yy hh:mm) 23.03.19 12:59 KST
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Game crashes with no error
What should be happening instead? Not crashing
Steps: How can we find the bug ourselves? See attached crash report, and please advise on how to fix

crash:
{
R5Apex: 000000000035A6E6
EXCEPTION_ACCESS_VIOLATION(read): 0000000001000019
}
callstack:
{
KERNELBASE: 00000000000EBDD0
ntdll: 00000000000A3167
ntdll: 000000000008B5E6
ntdll: 000000000009F7DD
ntdll: 000000000000D856
ntdll: 000000000009E70E
R5Apex: 000000000035A6E6
R5Apex: 00000000004C04BD
R5Apex: 00000000004BFEA6
R5Apex: 00000000004C0297
R5Apex: 00000000004BEAB7
R5Apex: 00000000004C0852
KERNEL32: 0000000000013DC4
ntdll: 0000000000073691
}
registers:
{
rax = 0x01000001
rbx = 0x00007FF6D99CE5F0
rcx = 0x00007FF6BFBF6CF8
rdx = 0x0000016160F79BA0
rsp = 0x00000004CC1ADCE0
rbp = 0x00007FF6BFBF6CF8
rsi = 0x0000016160F79BA0
rdi = 0
r8 = 0x00000004CC1ADD40
r9 = 0x00000004CC1ADD30
r10 = 2047 // 0x000007FF
r11 = 0x00007FF6DA9CF540
r12 = 8
r13 = 0
r14 = 116
r15 = 64
rip = 0x00007FF6B3F3A6E6
xmm0 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm1 = [ [1, 0, 0, 1], [0x3F800000, 0x00000000, 0x00000000, 0x3F800000] ]
xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}

Message 625 of 2,184 (513 Views)
Highlighted

Re: Crash after update Season 1

★★★ Newbie

crash without message again Frown 

Message 626 of 2,184 (630 Views)

Re: Crash after update Season 1

★★★ Newbie

Crash Report

Message 627 of 2,184 (625 Views)

Apex Legends Crash no error - PC

★★★ Newbie

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number XFX Radeon (TM) RX 480 8GB
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? xDoubleVx
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. V4NOM , Masa_XPYT
Which Legend were you playing (if applicable)? All of them
Which Legends were your squad mates using (if applicable)? All of them
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Everywhere
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Can be running climbing etc. just think of an action that you can do in this game and it can crash while doing it.
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? It appeared after the first patch Apex Legends had
When did this happen? (dd.mm.yy hh:mm) Around 1 Week after Apex Legends launched, right after the first Patch. So after the 11th
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The Game Sound continious for around 3 seconds while the Video is stuck, after those 3 seconds the game just closes no error whatsoever.
What should be happening instead? The Game should run normally
Steps: How can we find the bug ourselves? No set of action can replicate this Bug, it happens most often when lauching from the Landingship.

Enven though my game crashes "apex_crash.txt" will not show up in my document.

Message 628 of 2,184 (508 Views)

Re: Crash after update Season 1

★ Apprentice

here's my log.

Message 629 of 2,184 (613 Views)

Apex Legends Crash no error - PC

★★★ Newbie

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia GTX 1070
Enter RAM memory size in GB 16GB
What is your gamertag/PSN ID/EA Account name? sp0rte
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. near the market
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. watching teammate while be dead
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 3
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? game just close
What should be happening instead? game shouldn`t crush
Steps: How can we find the bug ourselves? i dont know

Another random crash/ DxDiag and apex_crash.txt included

Message 630 of 2,184 (532 Views)