Re: Crash after update Season 1
by SaltyInnuendoOriginal Post
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number R7 370
Enter RAM memory size in GB 8Gb DDR3
What is your gamertag/PSN ID/EA Account name? B2K_OldGod
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. -
Which Legend were you playing (if applicable)? all
Which Legends were your squad mates using (if applicable)? -
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. any
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. any action
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? -
When did this happen? (dd.mm.yy hh:mm) every day
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? i look at my beautiful desktop
What should be happening instead? try to guess....
Steps: How can we find the bug ourselves? apex_crash.txt
2019 year, and i am playing a game with crashes
shame on u devs.
All 3 games crashed during the drop phase.
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia GTX 1050ti
Enter RAM memory size in GB 8GB
What is your gamertag/PSN ID/EA Account name? BatWick9000
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Happens randomly
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Running through the map
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 10
When did this happen? (dd.mm.yy hh:mm) 21.03.19 23:14
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The game crashes without error
What should be happening instead? The game shouldnt crash
Steps: How can we find the bug ourselves? Attaching the apex_crash file below
Check for attachment the crash file
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA GTX 1060 6GB GDDR5X
Enter RAM memory size in GB 8
What is your gamertag/PSN ID/EA Account name? mushuster
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Mirage
Which Legends were your squad mates using (if applicable)? Wraith, Bangalore
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Swamps
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Reviving a teammate, 0.5 seconds before getting him up
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? First game of the day
When did this happen? (dd.mm.yy hh:mm) 22.03.2019 10:26 GMT +2 (Bucharest, Athens)
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Freezes then crashes out to desktop
What should be happening instead? Send crash error window would greatly improve the basis for fixing these crashes
Steps: How can we find the bug ourselves? No actual correlation between what I was doing and a frequent repeat of the bug, but I will keep posting these messages if they keep happening.
crash:
{
R5Apex: 000000000035A6E6
EXCEPTION_ACCESS_VIOLATION(read): 0000000001000019
}
callstack:
{
KERNELBASE: 00000000000EBDD0
ntdll: 00000000000A3167
ntdll: 000000000008B5E6
ntdll: 000000000009F7DD
ntdll: 000000000000D856
ntdll: 000000000009E70E
R5Apex: 000000000035A6E6
R5Apex: 00000000004C04BD
R5Apex: 00000000004BFEA6
R5Apex: 00000000004C0297
R5Apex: 0000000000467464
R5Apex: 00000000004674FB
R5Apex: 000000000043EA59
R5Apex: 00000000002BB012
R5Apex: 000000000043F5FF
R5Apex: 00000000004C779D
KERNEL32: 0000000000013DC4
ntdll: 0000000000073691
}
registers:
{
rax = 0x01000001
rbx = 0x00007FF7834BE5F0
rcx = 0x00007FF7696E6CF8
rdx = 0x0000021CE60294B0
rsp = 0x00000072CB83DCC0
rbp = 0x00007FF7696E6CF8
rsi = 0x0000021CE60294B0
rdi = 0
r8 = 0x00000072CB83DD20
r9 = 0x00000072CB83DD10
r10 = 2047 // 0x000007FF
r11 = 0x00007FF7844BF540
r12 = 8
r13 = 0
r14 = 91
r15 = 64
rip = 0x00007FF75DA2A6E6
xmm0 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm1 = [ [1, 0, 0, 1], [0x3F800000, 0x00000000, 0x00000000, 0x3F800000] ]
xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GigaByte AMD Radeon RX480 G1 Gaming, 4gb
Enter RAM memory size in GB Corsair XMS3 DDR3, 8gb x2
What is your gamertag/PSN ID/EA Account name? FREEZ1WEEE_YT
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. FREEZ1WEEE_YT
Which Legend were you playing (if applicable)? Lifeline
Which Legends were your squad mates using (if applicable)? Octane, Wraith
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Skull Town
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I killed the enemy and the game crashed.
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 2-3
When did this happen? (dd.mm.yy hh:mm) 21.03.2019 +4 UTC
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? When a game occurs, it freezes, then it closes without any error.
What should be happening instead? Everything must be fine
Steps: How can we find the bug ourselves? I don't know.
Dear customer support. I often have a problem with the departure of the game, without any error. Often, this happens when I conduct a live broadcast on YouTube. Also, a problem happens when I go to the Wraith portals. To my theme, I attach two files: DxDiag and apex_crash.txt.
Thanks in advance for your help, I look forward to a prompt response.
My PC configuration:
Processor: Intel Core i5-4670, 3.40 GHz
Video card: GigaByte AMD Radeon RX480 G1 Gaming, 4gb
Motherboard: ASUS H81-Plus, ATX
Memory Module: Corsair XMS3 DDR3, 8gb x2
SDD drive: Intel 545s Series, 256gb; Transcend, 512gb
Cooling device: Titan TTC-NK35TZ / R (KU)
Power supply: Aerocool Strike-X600, 600w
I was a good few minutes into the game, at the time of the crash I was looking at a loot bin deciding what to pick up.
Another day - another crash.
Another game, another crash. Five in a row now. To quote Fry from Futurama....
Fix it fix it fix it. Fix it fix it fix it. Fix it fix it fix it.
This is ruining the gaming for me and my friends. I'm letting them down by crashing. I don't want to do that to them. Do you understand? These crashes are making me not want to play with my friends. Even if I could reconnect it would be far, far, FAR less of a problem.
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX1060
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? Pugsface
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Pathfinder
Which Legends were your squad mates using (if applicable)? Wraith, Bloodhound
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Buildings south of Market
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I had just opened a door to a building and I tagged an enemy using the double click method
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 4-5
When did this happen? (dd.mm.yy hh:mm) 22.03.19 21:05
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Game freezes and then closes
What should be happening instead? play continuing
Steps: How can we find the bug ourselves? no idea
crash:
{
R5Apex: 000000000035A6E6
EXCEPTION_ACCESS_VIOLATION(read): 0000000001000019
}
callstack:
{
KERNELBASE: 00000000000EBDD0
ntdll: 00000000000A3167
ntdll: 000000000008B5E6
ntdll: 000000000009F7DD
ntdll: 000000000000D856
ntdll: 000000000009E70E
R5Apex: 000000000035A6E6
R5Apex: 00000000004C04BD
R5Apex: 00000000004BFEA6
R5Apex: 00000000004C0297
R5Apex: 00000000004BEAB7
R5Apex: 00000000004C0852
KERNEL32: 0000000000013DC4
ntdll: 0000000000073691
}
registers:
{
rax = 0x01000001
rbx = 0x00007FF70A91E5F0
rcx = 0x00007FF6F0B46F38
rdx = 0x000001F52D1E1E10
rsp = 0x000000887675DC80
rbp = 0x00007FF6F0B46F38
rsi = 0x000001F52D1E1E10
rdi = 0
r8 = 0x000000887675DCE0
r9 = 0x000000887675DCD0
r10 = 2047 // 0x000007FF
r11 = 0x00007FF70B91F540
r12 = 8
r13 = 0
r14 = 179
r15 = 64
rip = 0x00007FF6E4E8A6E6
xmm0 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm1 = [ [1, 0, 0, 1], [0x3F800000, 0x00000000, 0x00000000, 0x3F800000] ]
xmm2 = [ [8.5070592e+37, 0, 0, 0], [0x7E800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm3 = [ [1.1754944e-38, 0, 0, 0], [0x00800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm4 = [ [2.8044872, 0, 0, 0], [0x40337CB8, 0x00000000, 0x00000000, 0x00000000] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
