Re: Crash after update Season 1
by bmonkey9000Original Post
I have also had this issue my game continues to crash multiple times a day. Closing straight to desktop with no error message.
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number RTX 2070 8GB
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? SkacikPL
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Skull Town
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Right when killing an enemy
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 5
When did this happen? (dd.mm.yy hh:mm) 21.03.2019:23:30 GMT+1
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Game crashes when enemy deathbox should spawn
What should be happening instead? Game shouldn't crash
Steps: How can we find the bug ourselves? Kill someone
Since last update i've been getting random crashes when killing enemies (NOT downing).
As soon as enemy is killed and his deathbox should spawn the game freezes then closes to desktop without error.
Crashes keep happening, I'll keep posting... 
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Asus Turbo GTX 1060 6gb
Enter RAM memory size in GB 6GB VRAM, 16gb RAM
What is your gamertag/PSN ID/EA Account name? the_professor717
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Octane
Which Legends were your squad mates using (if applicable)? Lifeline, Pathfinder (i think)
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Slums
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Dropping in from ship, initial landing, picked up some loot in first building then game crashes with no error. Just closes to desktop
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? crashed on 2nd match
When did this happen? (dd.mm.yy hh:mm) 03/21/2019 8:15pm EST
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Game crashes and force closes to desktop without any notice. My computer is pretty good and so is my internet. Dont have issues with other games.
What should be happening instead? The game should run
Steps: How can we find the bug ourselves? Going to attach bug report
PC crash for Apex legends. Attached is the crash report. I know this stuff is hard and I appreciate all the good work from the devs! thank you!
Product: Apex Efsaneleri
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number amd radeon hd 6970
Enter RAM memory size in GB System Information ------------------ Time of this report: 3/22/2019, 03:25:00 Machine name: DESKTOP-K24Q4QO Machine Id: {C0701CB3-B926-457E-A100-B7DCE11D8F96} Operating System: Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804) Language: Turkish (Regional Setting: Turkish) System Manufacturer: ASUS System Model: All Series BIOS: BIOS Date: 03/26/18 11:43:07 Ver: 36.02 (type: BIOS) Processor: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz Memory: 16384MB RAM Available OS Memory: 16322MB RAM Page File: 3993MB used, 13352MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 12 DX Setup Parameters: Not found User DPI Setting: 96 DPI (100 percent) System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled Miracast: Not Available Microsoft Graphics Hybrid: Not Supported DxDiag Version: 10.00.17134.0001 64bit Unicode Display Devices --------------- Card name: AMD Radeon HD 6900 Series Manufacturer: Advanced Micro Devices, Inc. Chip type: AMD Radeon Graphics Processor (0x6718) DAC type: Internal DAC(400MHz) Device Type: Full Device (POST) Device Key: Enum\PCI\VEN_1002&DEV_6718&SUBSYS_E182174B&REV_00 Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] Device Problem Code: No Problem Driver Problem Code: Unknown Display Memory: 5872 MB Dedicated Memory: 2032 MB Shared Memory: 3840 MB Current Mode: 1600 x 900 (32 bit) (60Hz) HDR Support: Not Supported Display Topology: Internal Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709 Color Primaries: Red(0.000500,0.000500), Green(0.000500,0.000500), Blue(0.000500,0.000500), White Point(0.000500,0.000500) Display Luminance: Min Luminance = 0.000000, Max Luminance = 0.000000, MaxFullFrameLuminance = 0.000000 Monitor Name: Generic Non-PnP Monitor Monitor Model: unknown Monitor Id: Native Mode: unknown Output Type: HD15 Monitor Capabilities: HDR Not Supported Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP Advanced Color: Not Supported Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll Driver File Version: 8.17.0010.1433 (English) Driver Version: 15.301.1901.0 DDI Version: 11.2 Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1 Driver Model: WDDM 1.3 Graphics Preemption: DMA Compute Preemption: DMA Miracast: Not Supported by Graphics driver Hybrid Graphics GPU: Not Supported Power P-states: Not Supported Virtualization: Not Supported Block List: No Blocks Catalog Attributes: N/A Driver Attributes: Final Retail Driver Date/Size: 26.02.2016 03:00:00, 1528688 bytes WHQL Logo'd: Yes WHQL Date Stamp: Unknown Device Identifier: {D7B71EE2-2458-11CF-6271-88C1BEC2C535} Vendor ID: 0x1002 Device ID: 0x6718 SubSys ID: 0xE182174B Revision ID: 0x0000 Driver Strong Name: oem5.inf:cb0ae414dfb944c7:ati2mtag_NICayman:15.301.1901.0
ci\ven_1002&dev_6718 Rank Of Driver: 00D12001 Video Accel: ModeMPEG2_A ModeMPEG2_C DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= D3D9 Overlay: Not Supported DXVA-HD: Not Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled MPO MaxPlanes: 1 MPO Caps: Not Supported MPO Stretch: Not Supported MPO Media Hints: Not Supported MPO Formats: Not Supported PanelFitter Caps: Not Supported PanelFitter Stretch: Not Supported
What is your gamertag/PSN ID/EA Account name? sniperrvural
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? bangalore
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. the game closed at ı was reborning (jumping plane)
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. the game closed at ı was reborning (jumping plane)
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 10-15
When did this happen? (dd.mm.yy hh:mm) 22.03.2019 03:15
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? closing computer sometmes, closing game sometimes.
What should be happening instead? the game has not to close
Steps: How can we find the bug ourselves? ı dont know.
crash:
{
R5Apex: 000000000035A6E6
EXCEPTION_ACCESS_VIOLATION(read): 0000000001000019
}
callstack:
{
KERNELBASE: 00000000000EBDD0
ntdll: 00000000000A3167
ntdll: 000000000008B5E6
ntdll: 000000000009F7DD
ntdll: 000000000000D856
ntdll: 000000000009E70E
R5Apex: 000000000035A6E6
R5Apex: 00000000004C04BD
R5Apex: 00000000004BFEA6
R5Apex: 00000000004C0297
R5Apex: 00000000004BEAB7
R5Apex: 00000000004C0852
KERNEL32: 0000000000013DC4
ntdll: 0000000000073691
}
registers:
{
rax = 0x01000001
rbx = 0x00007FF68406E5F0
rcx = 0x00007FF66A296CF8
rdx = 0x000001EA3A282FD0
rsp = 0x000000412824DC00
rbp = 0x00007FF66A296CF8
rsi = 0x000001EA3A282FD0
rdi = 0
r8 = 0x000000412824DC60
r9 = 0x000000412824DC50
r10 = 2047 // 0x000007FF
r11 = 0x00007FF68506F540
r12 = 8
r13 = 0
r14 = 80
r15 = 64
rip = 0x00007FF65E5DA6E6
xmm0 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm1 = [ [1, 0, 0, 1], [0x3F800000, 0x00000000, 0x00000000, 0x3F800000] ]
xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 1060 6GB
Enter RAM memory size in GB 8GB x 2
What is your gamertag/PSN ID/EA Account name? Rabbit156
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Docbrown259
Which Legend were you playing (if applicable)? Bangalore
Which Legends were your squad mates using (if applicable)? Bloudhound / Wraith
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Swamps
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Picking up Pheonix Kit, early game
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 5
When did this happen? (dd.mm.yy hh:mm) 03.21.19 20.28
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Crash to desktop,. no error. Friends game minimized when mine crashed, did not crash theirs
What should be happening instead? Not crash?
Steps: How can we find the bug ourselves? Go to swamp and pickup a phoenix kit? Seems sporadic...crash log attached
Go to swamp and pickup a phoenix kit? Seems sporadic...crash log attached
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 1060 3GB
Enter RAM memory size in GB 8
What is your gamertag/PSN ID/EA Account name? TheFergusLife
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Bangalore
Which Legends were your squad mates using (if applicable)? Lifeline/Bloodhound
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. The animation between character selection and the lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Loading into the game
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 21/03/19 08:17pm EST
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The game got stuck on the animation between the character select screen and the dropship. My computer froze, and the audio was bugged, emitting a harsh buzzing sound. It stayed like this for a few seconds until my computer rebooted.
What should be happening instead? I should load into the game instead of it crashing my computer
Steps: How can we find the bug ourselves? No clue
I've crashed to desktop regularly (1 in every 5 or so times I play) but this is the first time the game has forced my computer to restart. I just picked my character--nothing else unusual had happened recently, and it was my first game of the day. I do not plan to play this game again until the problem is identified. I can deal with crashes to desktop but forcing my computer to reboot is unacceptable from any game, much less a AAA studio. Only one other game has ever caused this issue for my computer, Forza Horizon 3. I can accept that FH3 may have exceeded my available VRAM but my computer is more than capable of running Apex, and I've turned down most of the graphics settings anyways. I'm very disappointed in this experience.
