Crash after hitting "Play"

by AnnexTrunks
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Crash after hitting "Play"

★★ Novice

I open the launcher, it updates, then after I click play, the launcher minimizes, my screen flashes black for a second, then....nothing. This is a recent issue. I have not play in over a year.

Windows 7 x64
ATI Radeon 5800

How can I fix this?

What can I provide to help an investigation?

 

Been using the same machine/specs since SWTOR came out, I don't know what has changed for this to happen.

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Accepted Solution

Re: Crash after hitting "Play"

@AnnexTrunks 

 

you posted on discord ? 

 

if so provide a dxdiag per this link and the contents of the client_setting file as found in this link would handy

 

if not follow this guide link first up

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

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Message 2 of 5 (493 Views)

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Re: Crash after hitting "Play"

@AnnexTrunks 

 

you posted on discord ? 

 

if so provide a dxdiag per this link and the contents of the client_setting file as found in this link would handy

 

if not follow this guide link first up

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 2 of 5 (494 Views)

Re: Crash after hitting "Play"

★★ Novice

Found this log, not sure if it will help though.

Star Wars\Star Wars-The Old Republic\swtor\retailclient\swtor\logs

 

Attached below

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Message 3 of 5 (491 Views)

Re: Crash after hitting "Play"

@AnnexTrunks 

 

The dxdiag and the client_setting file would be handy though 

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder 
More information about: Becoming a Champion 
SWTOR FAN Community Website Click Here

Message 4 of 5 (474 Views)

Re: Crash after hitting "Play"

★★ Novice

Fixed it. Adjusted the resolution in client settings. Thank you.

Message 5 of 5 (388 Views)