Help us improve Answers HQ! Take Survey No, Thanks

Crash To Desktop On Fleet Battle Tutorial After Initial Cutscene

by BLSmith2112
Reply

Original Post

Highlighted
Accepted Solution

Crash To Desktop On Fleet Battle Tutorial After Initial Cutscene

[ Edited ]
★★★★★ Novice

GTX 1080

16GB Ram

i7 6700 CPU

Samsung G9 5120x1440

 

Things tried:

  • Latest 456.55 graphics card drivers. 
  • KB4576478 is installed.
  • Game was originally on SSD, then moved to HDD to test - same issue.
  • Used DDU to remove old graphics drivers in safe mode - same issue.
  • No recording utilities running (Shadowplay/OBS/Twitch)
  • No overclocking.

Gave up. 

 

Message 1 of 6 (448 Views)

Accepted Solution
Highlighted

Re: Crash To Desktop On Fleet Battle Tutorial After Initial Cutscene

★★★★★ Novice
@EA_Atic Thanks for the reply. I made sure windows was up to date. I also disabled GeForce experience. I grew frustrated after a weekend of not being able to play with friends. I returned my Samsung G9 and went back to a 16:9 monitor and no longer have any issues. Thanks.

View in thread

Message 5 of 6 (379 Views)

All Replies
Highlighted

Re: Crash To Desktop On Fleet Battle Tutorial After Initial Cutscene

★★★ Newbie
@BLSmith2112 having same....and I am running Processor AMD Ryzen 7 3700X with a AMD Radeon RX 5700 XT and have tried the same things and not working and doing the exact same thing...

Message 2 of 6 (441 Views)
Highlighted

Re: Crash To Desktop On Fleet Battle Tutorial After Initial Cutscene

★★★★★ Novice

I may have discovered a solution for me, I had to reduce the resolution from 32:9 5120x1440 to 16:9 2560x1440. Unfortunate. but at least I can play... 

Message 3 of 6 (436 Views)
Highlighted

Re: Crash To Desktop On Fleet Battle Tutorial After Initial Cutscene

Community Manager

Hey, @BLSmith2112 make sure that all drivers for windows are up to date. 

 

You can also try to do a clean boot to see if there any programs messing with Star Wars: Squadrons and turn off any overlay programs for example Discord or Nvidia experience.

 

Worth to reinstall the GPU drivers for your PC.

 

if you go above 16:9 2560x1440 that's not 32:9 5120x1440 - does that work? 

 

Let me know if this works or not for you. Standard smile

 

/Atic

---------------------------------------------------------------------------------------------------

* Tag me with @EA_Atic if you are responding to me. Thumbs up

* If you like the comments of other players please give them XP.  

* If someone has helped and solved your issue please accept it as a solution. Standard smile

---------------------------------------------------------------------------------------------------

Message 4 of 6 (383 Views)
Highlighted

Re: Crash To Desktop On Fleet Battle Tutorial After Initial Cutscene

★★★★★ Novice
@EA_Atic Thanks for the reply. I made sure windows was up to date. I also disabled GeForce experience. I grew frustrated after a weekend of not being able to play with friends. I returned my Samsung G9 and went back to a 16:9 monitor and no longer have any issues. Thanks.
Message 5 of 6 (380 Views)
Highlighted

Re: Crash To Desktop On Fleet Battle Tutorial After Initial Cutscene

Community Manager
@BLSmith2112 thanks for the update! Standard smile

/Atic

---------------------------------------------------------------------------------------------------

* Tag me with @EA_Atic if you are responding to me. Thumbs up

* If you like the comments of other players please give them XP.  

* If someone has helped and solved your issue please accept it as a solution. Standard smile

---------------------------------------------------------------------------------------------------

Message 6 of 6 (343 Views)

ea-play-promo-splash

What's EA Play?

New name, new look, same great benefits: EA Access and Origin Access are now EA Play.

Get more info on the change here.

ea-help-promo-3

Forget your EA Account ID or password?

Reset, update, or link your account information.

View more on EA Help