[Crash] Season 3 crash

[EA_Blueberry]

@slihmcrahp 

Can you upload a DxDiag as well? Have you tried reinstalling yet to see if that would help out at all? We're gathering all the reports in these forums and making sure the team is in the loop.

Check to see if you have any pending Windows updates. Search "Windows Updates" in the desktop search bar to check for pending updates.

If you have any third party programs running in the background, lighting software, etc. please let us know what you have. 

If the game doesn't crash after performing a clean boot, it's possible a program running in the background (MSI Afterburner, Discord) is conflicting with the game/EAC and we need to know what it is. 

How to Clean Boot your PC

https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

[Aqshay]

@EA_Blueberry thx for responding! 
I have a Windows update to do (the 2019-09 update version 1903 for x64 system) and I was playing with the Overwolf overlay (not used in the game) in the background and the epic luncher.
I have done a DxDiag, where can I send it to you without compromising my PC information?

I can also mention that I use a Shadow PC, it's a pc in a server that I stream with a special client ( https://shadow.tech/usen/discover/technology )

[EA_Blueberry]

@Aqshay 

Feel free to DM it to us if you are concerned about your PC information. Let us know if the game continues to crash on you after the Windows update.

Performing a clean boot before you launch can help narrow down if it's connected to a certain program triggering it. Immediately launch Origin as administrator before playing.

How to Clean Boot your PC

https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

[Aqshay]

@EA_Blueberry Thx !
Attached the DxDiag to the message, I keep you inform if I notice an amelioration!

[EA_Blueberry]

@Aqshay 

Can you try unplugging all your devices from the PC like the controllers and update to the latest driver for your GTX 1080? 

[Aqshay]

@EA_Blueberry 

Hello, I don't really see an amelioration. It's really random, I can play 5h in a row with no problem or have 3 crash in 1h.
This time I play all my games with no background app, no USB plug, Windows with the last update, same for the GTX 1080.

I attach a new apex_crash, I hope that can help you.

[EA_Blueberry]

@Aqshay 

Can you attach a DxDiag of your PC so we can look at your system specifications?