Re: [Crash] Season 3 crash

by LtSav
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Original Post

[Crash] Season 3 crash

★★★ Newbie

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 1080TI
Enter RAM memory size in GB 16GB
What is your gamertag/PSN ID/EA Account name? TooGoodMules
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? Yes
If yes, can you list them here? Origin (fps counter)
If you disable this software, does that have any effect? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Near a corner of World's Edge with 2 parallel ziplines
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. teammate was respawning and I was shooting an enemy
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 3
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? CRASH
What should be happening instead? not crash
Steps: How can we find the bug ourselves? see attached

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 1080TI
Enter RAM memory size in GB 16GB
What is your gamertag/PSN ID/EA Account name? TooGoodMules
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? Yes
If yes, can you list them here? origin (fps counter)
If you disable this software, does that have any effect? No
Which Legend were you playing (if applicable)? Wattson (N/A?)
Which Legends were your squad mates using (if applicable)? Wraith and Crypto (Crypto was mid respawn during crash but I believe to be unrelated)
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. World's Edge (near a corner of the map with two ziplines running parallel to each other)
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Shooting enemy Frown
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 3
When did this happen? (dd.mm.yy hh:mm) 01.10.19 04:30 EST
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? HARD CRASH
What should be happening instead? Not crash
Steps: How can we find the bug ourselves? apex_crash.txt: crash: { mileswin64: 0000000000027971 EXCEPTION_ACCESS_VIOLATION(write): 0000000000000080 } cpu: "Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz" ram: 16 // GB callstack: { KERNELBASE: 00000000000FF67A ntdll: 00000000000A4AF2 ntdll: 000000000008C6E6 ntdll: 00000000000A120F ntdll: 000000000006A299 ntdll: 000000000009FE7E mileswin64: 0000000000027971 mileswin64: 00000000000225A6 mileswin64: 00000000000260DB mileswin64: 000000000001636A mileswin64: 0000000000006B5C mileswin64: 0000000000007395 R5Apex: 00000000009519BA R5Apex: 0000000000458F06 R5Apex: 00000000004592F7 R5Apex: 0000000000457B87 R5Apex: 00000000004598B2 KERNEL32: 0000000000017BD4 ntdll: 000000000006CEE1 } registers: { rax = 0 rbx = 0x0000022D0CA2CE10 rcx = 0 rdx = 0x0000022D0CA2CE10 rsp = 0x0000008EC90AEF10 rbp = 0x0000008EC90AF060 rsi = 10 rdi = 0x0000022D15102910 r8 = 0x0000022E676925C0 r9 = 0 r10 = 0x0000022D094EB89C r11 = 0 r12 = 1 r13 = 0 r14 = 0 r15 = 0x0000022D15102910 rip = 0x00007FFCD7C57971 xmm0 = [ [0.97458124, 1.8686464, 0, 0], [0x3F797E28, 0x3FEF2FCE, 0x00000000, 0x00000000] ] xmm1 = [ [-0.44574809, 0, 0, 0], [0xBEE43918, 0x00000000, 0x00000000, 0x00000000] ] xmm2 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ] xmm3 = [ [-2.2745578e+20, -0.94025165, 0, 0], [0xE1454954, 0xBF70B455, 0x00000000, 0x00000000] ] xmm4 = [ [1.9279488, -0.19570431, 0, 0], [0x3FF6C707, 0xBE4866B6, 0x00000000, 0x00000000] ] xmm5 = [ [-1.663039e+38, 1.7982867, 0, 0], [0xFEFA39EF, 0x3FE62E42, 0x00000000, 0x00000000] ] xmm6 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ] xmm7 = [ [1.6666666, 0, 0, 0], [0x3FD55555, 0x00000000, 0x00000000, 0x00000000] ] xmm8 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ] xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ] } build_id: 1569284646 --------------------------- Apex Crash Message --------------------------- Apex crashed in mileswin64. More technical information should be available in "apex_crash.txt" in your Documents folder. Ctrl+C in this window will copy this message so you can paste it as text. --------------------------- OK ---------------------------

Message 2 of 17 (1,059 Views)

Random apex crashes, how to fix?

★★ Novice

Hello i got apex crashes im not sure why how to look into this problem?

Message 1 of 17 (811 Views)

Re: [Crash] Season 3 crash

Community Manager

@TooGoodMules 

 

Are you able to fix this by right-clicking on the game in Origin and selecting "Repair?"

We have several threads confirming that helps fix the error message that contains "mileswin64"

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Message 3 of 17 (1,033 Views)

Re: [Crash] Season 3 crash

★★★ Novice

bonjour meme probleme pour moi depuis la saison 3 crash en pleines partis

Message 4 of 17 (898 Views)

Re: [Crash] Season 3 crash

★★★ Novice

Hello, I have the same crash error. If I repair the game, he no longer crashes but freezes and I lost responses. 
This is totally random when I'm in a match and append since the season 3 update.

crash:
{
mileswin64: 0000000000027971
EXCEPTION_ACCESS_VIOLATION(write): 0000000000000080
}
cpu: "Intel(R) Xeon(R) CPU E5-2678 v3 @ 2.50GHz"
ram: 12 // GB
callstack:
{
KERNELBASE: 00000000000FF67A
ntdll: 00000000000A4AF2
ntdll: 000000000008C6E6
ntdll: 00000000000A120F
ntdll: 000000000006A299
ntdll: 000000000009FE7E
mileswin64: 0000000000027971
mileswin64: 00000000000225A6
mileswin64: 00000000000260DB
mileswin64: 000000000001636A
mileswin64: 0000000000006B5C
mileswin64: 0000000000007395
R5Apex: 00000000009519BA
R5Apex: 0000000000458F06
R5Apex: 00000000004592F7
R5Apex: 0000000000457B87
R5Apex: 00000000004598B2
KERNEL32: 0000000000017BD4
ntdll: 000000000006CEE1
}
registers:
{
rax = 0
rbx = 0x000001E910429C10
rcx = 0
rdx = 0x000001E910429C10
rsp = 0x000000E73785F270
rbp = 0x000000E73785F3C0
rsi = 19
rdi = 0x000001E917C4C1C0
r8 = 0x000001E91AE29FB0
r9 = 0
r10 = 0x000001E917C4C1C0
r11 = 0x000001E9124A9810
r12 = 1
r13 = 0
r14 = 0
r15 = 0x000001E917C4C1C0
rip = 0x00007FF977187971
xmm0 = [ [352.00034, 0, 0, 0], [0x43B0000B, 0x00000000, 0x00000000, 0x00000000] ]
xmm1 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm2 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm3 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm4 = [ [50, 0, 0, 0], [0x42480000, 0x00000000, 0x00000000, 0x00000000] ]
xmm5 = [ [-1.663039e+38, 1.7982867, 0, 0], [0xFEFA39EF, 0x3FE62E42, 0x00000000, 0x00000000] ]
xmm6 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm7 = [ [1.6666666, 0, 0, 0], [0x3FD55555, 0x00000000, 0x00000000, 0x00000000] ]
xmm8 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1569284646
 

Message 5 of 17 (874 Views)

Re: [Crash] Season 3 crash

Community Manager

@Aqshay 

 

Can you attach a full DxDiag for us so we can review your system specs?

 

How to Pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

PC Troubleshooting

https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/

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Message 6 of 17 (842 Views)

apex crash txt

★ Novice

My game has crashed twice today. This has been happening in Season 3, I've never had crash problems in S0-S1-S2.

Message 7 of 17 (793 Views)

CRASH

Apex Crash, I never crash onne before, but I got a crash after this update, quite often, once per day. I didn't get to read the message because it abruptly stop and I was shooting and I click ok on the message accidentally and that's it

CPU: i7980x

GPU 1060 6GB

RAM 15GB

Win 10

 

Message 8 of 17 (798 Views)

Re: [Crash] Season 3 crash

★★ Novice

No this did not fix i have had 3 crashes in 5 games. i have repaired and updated my nvidia drivers. i had zero problems with before season3

crash:
{
mileswin64: 0000000000027971
EXCEPTION_ACCESS_VIOLATION(write): 0000000000000080
}
cpu: "Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz"
ram: 32 // GB
callstack:
{
KERNELBASE: 0000000000086B2C
ntdll: 00000000000A81CB
ntdll: 000000000008FD56
ntdll: 00000000000A477F
ntdll: 0000000000004BEF
ntdll: 00000000000A34EE
mileswin64: 0000000000027971
mileswin64: 00000000000225A6
mileswin64: 00000000000260DB
mileswin64: 000000000001636A
mileswin64: 0000000000006B5C
mileswin64: 0000000000007395
R5Apex: 00000000009519BA
R5Apex: 0000000000458F06
R5Apex: 00000000004592F7
R5Apex: 0000000000457B87
R5Apex: 00000000004598B2
KERNEL32: 0000000000017974
ntdll: 000000000006A271
}
registers:
{
rax = 0
rbx = 0x000001DB24400710
rcx = 0
rdx = 0x000001DB24400710
rsp = 0x000000C7CEEAF1F0
rbp = 0x000000C7CEEAF340
rsi = 61
rdi = 0x000001DB2D3D1800
r8 = 0x000001DC1934C2F0
r9 = 0
r10 = 0x000001DB2D3D1800
r11 = 0x000001DB2181D510
r12 = 8
r13 = 0
r14 = 0
r15 = 0x000001DB2D3D1800
rip = 0x00007FFD84F67971
xmm0 = [ [162.66663, 0, 0, 0], [0x4322AAA8, 0x00000000, 0x00000000, 0x00000000] ]
xmm1 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm2 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm3 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm4 = [ [50, 0, 0, 0], [0x42480000, 0x00000000, 0x00000000, 0x00000000] ]
xmm5 = [ [0.042247824, 0, 0, 0], [0x3D2D0C0E, 0x00000000, 0x00000000, 0x00000000] ]
xmm6 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm7 = [ [1.6666666, 0, 0, 0], [0x3FD55555, 0x00000000, 0x00000000, 0x00000000] ]
xmm8 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1569284646

Message 9 of 17 (804 Views)

Re: [Crash] Season 3 crash

★★★★★ Novice
@EA_Blueberry mine crashes before the season 3 trailer when i press continue it crashes when i repair it gets to the trailer and then crashes no error or crash log ...i never had any crashes in s1-2
Message 10 of 17 (797 Views)