Today I contacted the support team they told me
"we know our players put in a lot of hard work, money and time in the game and EA is here to acknowledge and help. I have mentioned the same here and the team is looking for it so please wait for sometime when they will check the request for the same, the issue will get resolved .
As the game is newly launched with new features we were expecting challenges through this initial phase we appreciate your efforts to report this issue and help EA make gaming experience better not just for you also other players.
Good thing is, our team is aware and has already started working towards a resolution. I’d request you to just wait for some time while we look into it. Within few hours the issue will get fixed."
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Guys, in customer support, the above ^ is what's known as a "Macro". Some agent selected a pre-built response from a category in his helpdesk program, and then they pasted it in with a small amount of personalization. Presto, there's your generic response. The macro was probably called "Known Issue" or in the Known Issue category.
It's deplorable. Note the broken Engrish in the parts the agent bothered to change.
In any case, don't read anything into it ("within a few hours..."). That's one of their most generic macros (applies to basically any situation).
Although it makes me hopeful that the issue is still an Open issue, because the agent didn't select a generic "your system doesn't meet specification" macro.
(it's possible the agent was having a bad day and just hit cruise control and fed you the generic 'any problem' macro too, oblivious to the POPCNT problem).
