@The-Best-Snek hey buddy, did you enable any Mod's? Online features does not work, if some Mods are still enabled.
if not, it would be better.. if you can provide more infomation like, which game (TD/RA)? from which region/country you are playing? if you can record a small video clip of the incident. so that EA developers have something to look into or isolate it or help you.